Abdullah Rafaqat

Customer Success Manager at Wholesale Helper
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Contact Information
us****@****om
(386) 825-5501
Location
Islamabad, Islāmābād, Pakistan, PK

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Bio

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Credentials

  • Creating a Positive and Healthy Work Environment
    LinkedIn
    Sep, 2019
    - Oct, 2024
  • Leading a Customer-Centric Culture
    LinkedIn
    Sep, 2019
    - Oct, 2024
  • Mentoring Others
    LinkedIn
    Sep, 2019
    - Oct, 2024
  • Motivating and Engaging Employees (2013)
    LinkedIn
    Sep, 2019
    - Oct, 2024
  • Developing Your Leadership Philosophy
    LinkedIn
    May, 2019
    - Oct, 2024
  • Letting an Employee Go
    LinkedIn
    May, 2019
    - Oct, 2024
  • Managing Employee Performance Problems (2013)
    LinkedIn
    May, 2019
    - Oct, 2024
  • Managing Performance
    LinkedIn
    May, 2019
    - Oct, 2024
  • Managing a Multigenerational Workforce
    LinkedIn
    May, 2019
    - Oct, 2024
  • Building Accountability Into Your Culture
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Building High-Performance Teams
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Coaching and Developing Employees (2013)
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Human Resources: Pay Strategy
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Managing Up
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Performance-Based Hiring
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Setting Team and Employee Goals
    LinkedIn
    Apr, 2019
    - Oct, 2024
  • Customer Service Leadership
    LinkedIn
    Dec, 2018
    - Oct, 2024
  • Managing a Customer Contact Center
    LinkedIn
    Dec, 2018
    - Oct, 2024

Experience

  • Wholesale Helper
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Mar 2021 - Present

      Helping team in designing and implementing strategies to achieve SLAs and objectives whilekeeping in view Customer Success matrices, Customer Retention, ENT onboarding, Transitions, Upsell, Training and Development. Understanding and addressing customer's critical business needs to help them be successful and improve their life span. Helping team in designing and implementing strategies to achieve SLAs and objectives whilekeeping in view Customer Success matrices, Customer Retention, ENT onboarding, Transitions, Upsell, Training and Development. Understanding and addressing customer's critical business needs to help them be successful and improve their life span.

  • FrontBurners
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Key Accounts & Partnerships
      • Jul 2022 - Present

  • TruckX Inc
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Business Development Consultant
      • Feb 2020 - Mar 2021

      Selling product, cultivating relationships and following through service needs. Selling product, cultivating relationships and following through service needs.

  • KeepTruckin
    • United States
    • Retail
    • Team Lead Billing and Fulfillment Support
      • Jun 2018 - Dec 2019

      Lead the Billing and Fulfilment pod while running operations, monitoring, and reporting performance of 16 individuals. Handling 40000+ tickets on monthly basis. Coaching and mentoring team on the go.

    • Technical Support Specialist
      • May 2017 - Jun 2018

      Addressing and resolving Clients issues efficiently at a high pace while maintaining C-SAT above 90%

Education

  • ACCA
    Associate Certification - (Professional Level), Accounting, Finance, Management
    2011 - 2013
  • ACCA
    Certified Accounting Technician, Accounting and Finance
    2009 - 2009
  • Army Public School - (APSACS)
    High School, Sciences
    2000 - 2009
  • F.G Sir Syed College
    College Degree, Management and Sciences
    2007 - 2009

Community

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