Abdullah Muhammad Said
Field Operations Engineer at On Site Services- Claim this Profile
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English Professional working proficiency
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Chinese Limited working proficiency
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Malay Native or bilingual proficiency
Topline Score
Bio
Credentials
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Work At Height (WAH) Professionals Training
iratec (M) Sdn BhdDec, 2019- Oct, 2024 -
NIOSH-TM Safety Passport (NTMSP)
NIOSH Certification Sdn BhdOct, 2019- Oct, 2024
Experience
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On Site Services
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Field Operations Engineer
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Oct 2018 - Present
1) To perform fault Resolution, Support NOC (Celcom & U-Mobile) for mission Critical/Major/Minor service affected, undertakes second line diagnosis and investigation of technical issues, and ensure fast restoration in case of incidents and faults / resolution (within the SLA), identify the root cause and action plans to avoid re-occurrence prolong failures for Celcom & U-Mobile coverages in Sabah West Coast Divisions. 2) Maintaining and administering Fixed and Mobile Network devices but not limited to transport Network, and initiate new provision and fault resolution process in place to align and achieve the KPI, performing disaster recovery operations and data backups when required. 3) Perform load Configuration and test network to ensure smooth and reliable operation and perform research on Network products, services, protocols and up to standards. 4) Execution of work activities in a safe manner with well-maintained and safety secure workplace prior, during and after every job completion as per the required guidelines and requirement which includes site access and supervision. 5) Perform and maintain updates to documentation related to Fixed and Mobile network configuration, network mapping, process, and service records Show less
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SL1M Trainee - Group IT/Network/Technology Operation
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Oct 2017 - Oct 2018
1. To perform for fault resolutions by troubleshooting 2G/3G/4G (Mobile Access) to support CELCOM NOC in network support the relevant processes, system, server, network, software, data and applications process to reduce prolong failures. 2. Provide technical assistance and support to staff with any operational issues, matters, problems and concerns within the Group Technology scope, technical problem-solving solutions and respond to functional and technical elements. 3. Help to monitor performance alarm and remote site via Laptop when having alarm issues/Trouble Ticket RELEASED BY Support CELCOM NOC (Network Operations Centre) and track Group Technology activities, timeline, and milestone completion for follow up action plan. 4. Channel, escalate and update any arising issues to Immediate Superior or any others related for technical guidance and decision making for operational issues troubleshooting, access and performance monitoring, infrastructure equipment configuration and testing in accordance with project needs, company standards and established industry best practice. Show less
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Internship Trainee
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Jun 2016 - Aug 2016
- Being exposed to Installation of high voltage and low voltage to consumer (66kV/33kV/11kV/415V/240V) - Being exposed to electrical distribution problem, such as bus section wiring problem, phasing process and 3 phase digital meter programming. - Being exposed to operation Vacuum Circuit Breaker(33kV) and (11kV). - Being exposed to Installation of high voltage and low voltage to consumer (66kV/33kV/11kV/415V/240V) - Being exposed to electrical distribution problem, such as bus section wiring problem, phasing process and 3 phase digital meter programming. - Being exposed to operation Vacuum Circuit Breaker(33kV) and (11kV).
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Education
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2013 - 2017
UNIVERSITI MALAYSIA PAHANG
Bachelor's Degree in Engineering (Electrical/Electronic), Electrical and Electronics Engineering -
2012 - 2013
Labuan Matriculation College
pre-university college in Sciences, Physical Sciences
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