Abdullah Bukhari
Customer Success Manager at Edmunds GovTech- Claim this Profile
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English Native or bilingual proficiency
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Urdu Native or bilingual proficiency
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Punjabi Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Pashto Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Certified SAFe® 5 Scrum Master
Scaled Agile, Inc.Sep, 2020- Nov, 2024
Experience
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Edmunds GovTech
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United States
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Software Development
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100 - 200 Employee
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Customer Success Manager
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May 2021 - Present
• Manage all post implementations activity for Enterprise Customers through strong relationship- building, product knowledge, planning and execution• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs • Drive engagement, strong user adoption and churn mitigation• Increase customer retention by conducting regular check-ins, and perform quarterly heath checks for strategic reviews • Track accounts to identify churn risk and work proactively to eliminate that risk• Cultivated and maintained long term relationships with customers to promote upselling• Managed portfolio of enterprise level client renewals ensuring on-time customer retention and high renewal rates Show less
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Finance & Payroll Specialist
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Oct 2019 - May 2021
Provide finance & payroll support by identifying problems, resolutions, and trainings for clientsCoordinate with cross functional teams to perform root cause analysis of problem Ensure customer satisfaction by providing clients with exceptional Omni channel support Collaborate with team members to develop knowledge of software and industry best practicesMaintain detailed records of all client interactions, client expectations, and client follow-upsConduct client training on software and provide support articles, videos, & webinarMeeting and improving established service delivery SLA’s Show less
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Brynmawr LLC
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Atlantic City, NJ
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System Support Specialist
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Feb 2017 - Feb 2021
Instituted clientele database for ease of access to documents, payments, and identification Implemented policy changes to increase wellbeing and satisfaction of all customers Provided strategic direction, developed, and managed customer loyalty programs, reduce disconnects and attain NPS goals. Assisted in implementation of Salesforce & QuickBooks organization Created detailed monthly reports covering a wide range of metrics and analyzed this information to influence future business growth Assisted in training of new staff members Show less
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Sunglass Hut
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Italy
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Manager
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Nov 2015 - Oct 2019
● Established plans and strategies to consistently grow business and expand client base ● Focus on superior customer service and building relationships ● Maximize merchandise presentation to increase volume potential ● Oversee associate outreach to clients to generate repeat business ● Contribute daily as a leader, coach, mentor, communicating expectations for performance to associates ● Established plans and strategies to consistently grow business and expand client base ● Focus on superior customer service and building relationships ● Maximize merchandise presentation to increase volume potential ● Oversee associate outreach to clients to generate repeat business ● Contribute daily as a leader, coach, mentor, communicating expectations for performance to associates
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Education
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2021 - 2023
Wilmington University
Master of Business Administration - MBA, Business Administration and Management, General -
2015 - 2019
Stockton University
Bachelors of Arts in Business Studies, Business Administration and Management, General
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