Experience

Mamitas Capital LLC

• Investment Banking
• 1 - 100 Employee

• ISO

  • Aug 2023 - Present



Fast Tech Business Solutions

• Dhaka, Bangladesh

• Chief Executive Officer

  • Apr 2023 - Present

  •Handling and communicate International clients and make assure about projects and campaigns. •Hiring orders or camping from the International Companies. •Oversee HR, Admin, Compliance & business operation related issues of the company. •Oversee all operations and business activities to ensure desired results and Provide Management consultancy to the employees. •Oversee day-to-day operations and work of agents. •Develop high quality business strategies and plans to ensure their alignment with short-term and long-term objective. •Ensure compliance to organizational standards, including safety standards and client or customer communications. •Monitor and provide feedback to managed agents to effect improvements in organizational goals. •Interviewing applicants and confirm on the hiring process. Show less



T-Fine Solutions

• Bangladesh
• Telecommunications
• 1 - 100 Employee

• Trainer & Team Leader

  • Aug 2022 - Apr 2023

  • Training agents and enabling them to work on several projects. •As a team leader, praise and encourage agents to chase daily and monthly targets. •Providing weekly & monthly report of center agents. • Keep monitoring of team members’ performance in order to keep profiles. • Ensure the team has sufficient system, process and product knowledge to deliver their role and work. • Using problem-solving skills to handle difficult or irate clients and resolve conflicts. • Planning schedule & maintaining coordination with administration for the critical days to ensure smooth operation. • Analyze data and prepare report and presentation for management team. Show less



Mainland Call Center ltd.

• Bangladesh
• Telecommunications
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2021 - Jun 2022

  •Make outbound calls to the USA to sell products or services. • Verbal communication in English with USA and Canada people and to convey information effectively. • Work as different campaign especially MCA campaign . • Achieve daily & monthly placement targets. •Make outbound calls to the USA to sell products or services. • Verbal communication in English with USA and Canada people and to convey information effectively. • Work as different campaign especially MCA campaign . • Achieve daily & monthly placement targets.



BYSL Global Technology Group

• Bangladesh
• Information Technology & Services
• 100 - 200 Employee

• Customer Service Associate

  • Mar 2022 - Apr 2022

  •Make outbound and Inbound calls. •Solving and answering customers inquiries by email and live chat. •Make outbound and Inbound calls. •Solving and answering customers inquiries by email and live chat.



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Kiosk Supervisor

  • Sep 2018 - May 2020

  • Make daily and monthly sales report. • Recording how many products are in stock and how much has been consumed. • Collecting cash from all Kiosk and depositing it in the bank or office. • Monitoring All Kiosk and cooperate with representatives. • Managing events,activitions as directed by company. • Make daily and monthly sales report. • Recording how many products are in stock and how much has been consumed. • Collecting cash from all Kiosk and depositing it in the bank or office. • Monitoring All Kiosk and cooperate with representatives. • Managing events,activitions as directed by company.