Abdullah Aljafri
Senior Business Relationship Manager at Al Yusr Leasing and Financing- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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New Employees Induction
Samba Financial GroupOct, 2020- Nov, 2024 -
Completion of Project Management Fundamentals
Professional Development CenterOct, 2015- Nov, 2024 -
recognizing the successful completion of critical Thinking
Professional Development CenterOct, 2015- Nov, 2024
Experience
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Al Yusr Leasing and Financing
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Saudi Arabia
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Financial Services
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200 - 300 Employee
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Senior Business Relationship Manager
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Aug 2023 - Present
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The Saudi National Bank - SNB
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Saudi Arabia
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Banking
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700 & Above Employee
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Relations Manager
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Oct 2022 - Aug 2023
• • • •• •Creating an accounts for a new private customers.Balances growth .Resolving problemCollect customers information for use in marketing .Following up calls with a private customers or meet them face to face to ensure customer satisfaction . Cross-sold products and services to complement decision making process . Ran Salesforce reports to analyse customer base and target engagement. •Managed long-term customer relationships to increase revenue. •Scrutinised clients' business records, finding opportunities to improve performance.•Exceeded sales targets by delivering high call volumes and tailored product recommendations.•Represented company at industry events and conferences•Retained customers with multi-channel engagement strategy. Show less
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Customer Relations Representative
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Jan 2020 - Oct 2022
- Process all banking related transactions in an efficient, timely and accurate manner.- Proficiently answer customer inquiries regarding their accounts.- Ensure that all customer needs are met and handle appropriately.- Review customers' accounts for transactions accuracy.- Provide outstanding assistance to customers with all their banking transactions and services.- Reviewed and verified transactions to ensure proper processing according to established quality standards like data entry to update client files and open a new bank account.- Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance.- implement branch agreed sales plan.- Activate the potential inactive.- Closing of all complaints & inquiries within standard time.- Strategic & Market orientation- Planning & organizing- Vision & leadership- Teamwork- Finical analysis- Interpersonal skills- Attention to detail- Time management Show less
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Fakeeh Care Group
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Hospitals and Health Care
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700 & Above Employee
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Customer Relations Manager
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Mar 2018 - Oct 2019
Dues & Responsibilities: Monitor and report daily Line Staff attendance, absenteeism and lateness to the Line Manager to resolve service shortfalls. Monitor quality of service provided by Customer Relations Officers in terms of professionalism, accuracy and speed. To ensure that clinic patient lists of all clinics are prepared in advance. Training new Line Staff. Prepare Line Staff schedule and arrange the staff duty as work needed. Evaluate the staff (Annual, probation and etc...) under their responsibilities. Organised emergency cover for Customer Relations Officers where a shortfall cannot be filled by reallocating staff. Colleagues : Communicate with accounting to solve any problems (rejection claims from companies). Receive and solve the OVR and patients compliance. IT related problems: Receive complaints from Line Staff, raise to IT, monitor resolution of IT problems or escalate as required. is IT problems. Patients : Identify and solve problems with individual patients that are raised to them by line staff or raise the issue to their Line Manager if not resolvable. Monitor patient flow efficiency, identify areas of attention and suggest resolution to the Line Manager. Prepare weekly & monthly report on OPD transaction. Workplace : Monitor waiting areas under their responsibility are maintained in a presentable manner with regular rounding of all areas. Ensure that the reception stock is available and distributed in all receptions areas. Compliance: 1. Attend all mandatory lectures and training 2. implement all relevant company policies and procedures. 3. Comply with the Code of Conduct provided by the Employer. 4. Follow the directions of the appointed Emergency officers (eg. Fire Wardens) and/or the Principal and his/her appointed representatives in the event of an Emergency or an Emergency Drill. 5. Follow all lawful instructions as required by Line Manager. Show less
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KAUST (King Abdullah University of Science and Technology)
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Saudi Arabia
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Higher Education
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700 & Above Employee
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Reception Supervisor, OPD Manager
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Oct 2016 - Oct 2019
Senior First Reception •Mean Reception Department. •Dental Clinic Reception Department. •Family Clinic Reception Department. •Pediatric Clinic Reception Department. •Call center office. OPD Manger •Control all the clinic. •Control the call center office. •Contact with all Doctor. Senior First Reception •Mean Reception Department. •Dental Clinic Reception Department. •Family Clinic Reception Department. •Pediatric Clinic Reception Department. •Call center office. OPD Manger •Control all the clinic. •Control the call center office. •Contact with all Doctor.
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Christian Dior Couture
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France
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Salesman
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Jul 2007 - Jun 2010
• Sales force training. • Excellent communication with customer. • Training with one of the best Make-up Artist in Dubai for 2 weeks. • Training on how to take care of skincare and makeup and how to do in correct way. • Sales force training. • Excellent communication with customer. • Training with one of the best Make-up Artist in Dubai for 2 weeks. • Training on how to take care of skincare and makeup and how to do in correct way.
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Diesel
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Apparel & Fashion
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700 & Above Employee
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Salesman
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Jan 2006 - May 2007
• Sales force training. • Visual merchandising. • Sales Accountant • Sales force training. • Visual merchandising. • Sales Accountant
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DOLCE&GABBANA
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Italy
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Salesman
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Mar 2005 - Dec 2005
• Sales Accountant. • Visual merchandising. • Fashion designers. • Sales Accountant. • Visual merchandising. • Fashion designers.
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Education
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Maryville University of Saint Louis
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General