Experience

SSBS

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Jan 2012 - Present

  IT Support • Configured hardware, devices and software to set up workstations for employees.• Management and Monitoring and maintaining computer systems - networks - Attendance System-CCTV-Data center• Resolve technical issues related to network interruptions. • Supporting the roll-out of new applications.• Repairing and replacing equipment as necessary.• Following diagrams and written instructions to repair a fault or set up a system.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Full understanding of printers' configuration and issues related to them.• Managing backup.• Leading the implementing of new Endpoint Protection such as (Kaspersky, FortiClient and Symantec)



AJWA Group

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Information Technology Administrator

  • Jan 2010 - Jan 2012

  1-provide support to employee’s company related IT troubleshooting2- management users in active directory and backup, security 3-Coordination with other departments regarding inks and printer’s maintenance 1-provide support to employee’s company related IT troubleshooting2- management users in active directory and backup, security 3-Coordination with other departments regarding inks and printer’s maintenance