Head of Membership Services - Client Care

• Aug 2022 - Present

Deputy Head of Quality & Facilitation

• Jan 2020 - May 2023

Senior HR Specialist

• 2016 - Jan 2020

Senior HR Officer

• Jun 2013 - Dec 2015

1. Timely review and sign off on all required payroll and state reconciliations. Ensure compliance with applicable regional and local regulatory reporting requirements and guidelines; ensures reports are accurate and disbursed in a timely manner. 2. Remain current on new legislation and regulatory ruling impacting payroll. Enforce adherence to requirements and advise management on required actions. 3. In collaboration with HR Systems and Payroll, evaluate and analyze existing payroll policies, procedures and business processes. Draft, propose and implement changes and/or quality control measures leading to best practice operations. 4. Encourage and implement continuous improvement measures within Payroll. 5. Preparation, calculation and processing of quarterly profit sharing payments. Processing of all management incentive bonuses and salary deferrals. 6. Review and approval of all manual check requests. 7. Supervise, mentor and coach Payroll Administrator on day to day activities and payroll related tasks, prioritization and work planning. 8. Reconcile payroll prior to transmission and validate confirmed reports. 9. Manage workflow to ensure all payroll transactions are processed accurately and timely. 10. Perform daily payroll department operations. 11. Process correct garnishment calculations and compliance. 12. Update and reconcile monthly bank statements. 13. Process accurate and timely year-end reporting when necessary. Show less

Finance & Admin Officer

• Jan 2011 - May 2013

Current key duties and responsibilities 1-Responsible for maintaining day to day financial, accounting, administrative and personnel services. 2-To provide general administration services to the smooth operations of the department. 3-To prepare monthly attendance and execute the payroll. 4.To develop & update the company website & social media. 5-To liaise with Accounts and Audit departments for petty cash, other financial issues 6-Maintain files, staff database and other documentation in a confidential way. 7-To coordinate with other internal/external departments for the day to day activities Show less