Managed Network Services | Principal Network Architect

• Feb 2021 - Present

• To provide network design and architecture large-scale enterprise networks infrastructure that includes routers, switches, wireless controllers, access points, network security products (NAC, NIDS etc), servers, network operating system software, network management software, and other related hardware • To provide expert network environment installation and maintenance • To provide support to develop products and solutions for Turkcell DBS • Solve the problems and demands of Level 3… Show more • To provide network design and architecture large-scale enterprise networks infrastructure that includes routers, switches, wireless controllers, access points, network security products (NAC, NIDS etc), servers, network operating system software, network management software, and other related hardware • To provide expert network environment installation and maintenance • To provide support to develop products and solutions for Turkcell DBS • Solve the problems and demands of Level 3 level of all strategic customers who are serviced by Turkcell DBS services • Assisting in pre-sales activity • Performing technical training to junior operations/engineering team member • Planning and implementing network growth projects and customer-driven projects Show less • To provide network design and architecture large-scale enterprise networks infrastructure that includes routers, switches, wireless controllers, access points, network security products (NAC, NIDS etc), servers, network operating system software, network management software, and other related hardware • To provide expert network environment installation and maintenance • To provide support to develop products and solutions for Turkcell DBS • Solve the problems and demands of Level 3… Show more • To provide network design and architecture large-scale enterprise networks infrastructure that includes routers, switches, wireless controllers, access points, network security products (NAC, NIDS etc), servers, network operating system software, network management software, and other related hardware • To provide expert network environment installation and maintenance • To provide support to develop products and solutions for Turkcell DBS • Solve the problems and demands of Level 3 level of all strategic customers who are serviced by Turkcell DBS services • Assisting in pre-sales activity • Performing technical training to junior operations/engineering team member • Planning and implementing network growth projects and customer-driven projects Show less

Technical Sales Executive

• Jan 2020 - Feb 2021

Brand is Huawei. I passed the Huawei Certified ICT Expert(HCIE) - RS exam. No : #14260 Summary of 2020; HCIE-RS, HCIP-RS, HCPP-IP, HCPA-IP, 5 x HCSA, MBA. Brand is Huawei. I passed the Huawei Certified ICT Expert(HCIE) - RS exam. No : #14260 Summary of 2020; HCIE-RS, HCIP-RS, HCPP-IP, HCPA-IP, 5 x HCSA, MBA.

Sales Account Manager

• Jul 2019 - Nov 2019

• Proven network and security products and solutons to corporate customers, • To carry out the necessary activities for realization of the sales targets assigned by the company, • To direct customers to sales activities, • To organized the company resources, • To develop lasting good relationships with customers and make regular customer visits, • To manage procurement processes, • To coordinate and supply the necessary documents for the procurement processes, • To work in… Show more • Proven network and security products and solutons to corporate customers, • To carry out the necessary activities for realization of the sales targets assigned by the company, • To direct customers to sales activities, • To organized the company resources, • To develop lasting good relationships with customers and make regular customer visits, • To manage procurement processes, • To coordinate and supply the necessary documents for the procurement processes, • To work in coordination with the trade team for good receipt and collecting processes, • To prepare detailed budget and activity plans and keep them updated, • In-depth expertise in selling key service solutions for enterprises such as : WAN , LAN , DC , Collobariton, Voice and Security solutions and products, etc. Working Vendors; Cisco (Gold Partner), Citrix (Platinium Partner), Infoblox, Extrahop, Ixia, Redhat (Premier Partner). Strategic Customers; ING, Kuveyt Türk Bank, Alternatifbank, KKB, Denizbank, Eximbank, N11, Doğuş Teknoloji, Petrol Ofisi, Şişecam, Bim, A101 , Acıbadem Group, Anadolu Hayat Emeklilik, Güneş Sigorta, etc. Show less • Proven network and security products and solutons to corporate customers, • To carry out the necessary activities for realization of the sales targets assigned by the company, • To direct customers to sales activities, • To organized the company resources, • To develop lasting good relationships with customers and make regular customer visits, • To manage procurement processes, • To coordinate and supply the necessary documents for the procurement processes, • To work in… Show more • Proven network and security products and solutons to corporate customers, • To carry out the necessary activities for realization of the sales targets assigned by the company, • To direct customers to sales activities, • To organized the company resources, • To develop lasting good relationships with customers and make regular customer visits, • To manage procurement processes, • To coordinate and supply the necessary documents for the procurement processes, • To work in coordination with the trade team for good receipt and collecting processes, • To prepare detailed budget and activity plans and keep them updated, • In-depth expertise in selling key service solutions for enterprises such as : WAN , LAN , DC , Collobariton, Voice and Security solutions and products, etc. Working Vendors; Cisco (Gold Partner), Citrix (Platinium Partner), Infoblox, Extrahop, Ixia, Redhat (Premier Partner). Strategic Customers; ING, Kuveyt Türk Bank, Alternatifbank, KKB, Denizbank, Eximbank, N11, Doğuş Teknoloji, Petrol Ofisi, Şişecam, Bim, A101 , Acıbadem Group, Anadolu Hayat Emeklilik, Güneş Sigorta, etc. Show less

Enterprise Technical Sales Manager

• Jan 2019 - Jun 2019

• Proven Cyber and Information Security Consulting to corporate customers, • To carry out the necessary activities for realization of the sales targets assigned by the company, • To direct customers to presales and sales actvities ( who are in his responsibility), • To organized the company resources, • To develop lasting good relationships with customers and make regular customer visits, • To manage procurement processes, • To coordinate and supply the necessary documents for… Show more • Proven Cyber and Information Security Consulting to corporate customers, • To carry out the necessary activities for realization of the sales targets assigned by the company, • To direct customers to presales and sales actvities ( who are in his responsibility), • To organized the company resources, • To develop lasting good relationships with customers and make regular customer visits, • To manage procurement processes, • To coordinate and supply the necessary documents for the procurement processes, • To work in coordination with the trade team for good receipt and collecting processes, • To prepare detailed budget and activity plans and keep them updated, Key Responsibilities; • In-depth expertise in selling key product solutions for enterprises such as : Recorded Future CTI , Forcepoint DLP, Groundlabs Enterprise Recon Data Discovery, Nessus vulnerability scanner, Alien Vault USM, IBM Qradar SIEM, Fortify etc. • In-depth expertise in selling key service solutions for enterprises such as : Penetration Tests , Ddos Tests, APT Tests, Vulnerability Analysis, Source Code Analysis, Digital Forensics, PCI DSS Consultancy, ISO 27001 Consultancy, GDPR consultancy, MSOC, SOC Assessment etc. Working Partners; • NGN , Netser, Komtaş, Bilge Adam etc. Working Strategic Customers; • Turkcell, Turk Telekom, Yapı Kredi Bankası, TEB , Eximbank, Albaraka, TAV , IGA , ICA, Ikea, Yataş, Coca Cola, TUI

Technical Sales Account Manager

• Nov 2017 - Jan 2019

Strategic Accounts Senior Technical Sales Specialist

• May 2016 - Oct 2017

Proven track record in high customer retention and customer centric sales approach, solutions selling, or conceptual value based sales, • Manage and develop the current and potential strategic accounts for Turk Telekom products, • Manage account relationships with account managers, • Competition environment analysis, dig new project or business, • Cooperate with project/finance/Marketing /Delivery Departments, ensure smoothly completion of orders, • Identify and develop… Show more Proven track record in high customer retention and customer centric sales approach, solutions selling, or conceptual value based sales, • Manage and develop the current and potential strategic accounts for Turk Telekom products, • Manage account relationships with account managers, • Competition environment analysis, dig new project or business, • Cooperate with project/finance/Marketing /Delivery Departments, ensure smoothly completion of orders, • Identify and develop new business opportunities, • Proactively manages customers satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction, • Communicate effective customer engagement solution strategies or approaches, • Negotiate and close business as appropriate, • Collaborative, helps others and engages others to help achieve mutual goals, Key Responsibilities; • In-depth expertise in selling key product security solutions for enterprises such as : Arbor DDOS Prevention , Palo Alto IPS , Palo Alto NGNFW, Checkpoint NGNFW, Fortinet FW, F5 LTM, ASM etc. Working Partners; • Netaş, Koçsistem, İnnovera, Sekom, NGN , Netser, Biznet. Working Strategic Customers; • IGA , ICA , Kale Holding, Nuh Çimento, Arkas Holding, BASF, Henkel, JTI, Kale Endüstri Holding, MSC GEMİ , P&G , Şişecam, Tekfen Holding, Nef, Tırsan, Yataş. Show less Proven track record in high customer retention and customer centric sales approach, solutions selling, or conceptual value based sales, • Manage and develop the current and potential strategic accounts for Turk Telekom products, • Manage account relationships with account managers, • Competition environment analysis, dig new project or business, • Cooperate with project/finance/Marketing /Delivery Departments, ensure smoothly completion of orders, • Identify and develop… Show more Proven track record in high customer retention and customer centric sales approach, solutions selling, or conceptual value based sales, • Manage and develop the current and potential strategic accounts for Turk Telekom products, • Manage account relationships with account managers, • Competition environment analysis, dig new project or business, • Cooperate with project/finance/Marketing /Delivery Departments, ensure smoothly completion of orders, • Identify and develop new business opportunities, • Proactively manages customers satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction, • Communicate effective customer engagement solution strategies or approaches, • Negotiate and close business as appropriate, • Collaborative, helps others and engages others to help achieve mutual goals, Key Responsibilities; • In-depth expertise in selling key product security solutions for enterprises such as : Arbor DDOS Prevention , Palo Alto IPS , Palo Alto NGNFW, Checkpoint NGNFW, Fortinet FW, F5 LTM, ASM etc. Working Partners; • Netaş, Koçsistem, İnnovera, Sekom, NGN , Netser, Biznet. Working Strategic Customers; • IGA , ICA , Kale Holding, Nuh Çimento, Arkas Holding, BASF, Henkel, JTI, Kale Endüstri Holding, MSC GEMİ , P&G , Şişecam, Tekfen Holding, Nef, Tırsan, Yataş. Show less

Technical Account Manager

• Dec 2014 - May 2016

• Ensure coordination with internal teams as the only contact in the technical processes, • Provide escalation management for breakdowns and requests for services, • Ensure coordination of all planned activities that will affect their services, • Detect and report problems that may be experienced by working proactively • Determine the root cause of experienced problems and to produce permanent solutions, • Make periodical customer visits, to develop the services they serve… Show more • Ensure coordination with internal teams as the only contact in the technical processes, • Provide escalation management for breakdowns and requests for services, • Ensure coordination of all planned activities that will affect their services, • Detect and report problems that may be experienced by working proactively • Determine the root cause of experienced problems and to produce permanent solutions, • Make periodical customer visits, to develop the services they serve , to provide technical advice to improve the processes, • Following the SLA of the services given to the customers, providing the monthly activity reports, Show less • Ensure coordination with internal teams as the only contact in the technical processes, • Provide escalation management for breakdowns and requests for services, • Ensure coordination of all planned activities that will affect their services, • Detect and report problems that may be experienced by working proactively • Determine the root cause of experienced problems and to produce permanent solutions, • Make periodical customer visits, to develop the services they serve… Show more • Ensure coordination with internal teams as the only contact in the technical processes, • Provide escalation management for breakdowns and requests for services, • Ensure coordination of all planned activities that will affect their services, • Detect and report problems that may be experienced by working proactively • Determine the root cause of experienced problems and to produce permanent solutions, • Make periodical customer visits, to develop the services they serve , to provide technical advice to improve the processes, • Following the SLA of the services given to the customers, providing the monthly activity reports, Show less

Data and Security Engineer

• Oct 2012 - May 2014

Solve the problems and demands of Level 2 level of all Corporate Clients who are serviced by Turkcell Superonline services and to provide escalation, • Make shift leadership for expert employees in Corporate Technical Support group, • Provide technical and process trainings to the experts and call center personnel working in Corporate Technical Support units, to provide expertise of the teams, • Monitoring the lines of corporate customers who are servicing… Show more Solve the problems and demands of Level 2 level of all Corporate Clients who are serviced by Turkcell Superonline services and to provide escalation, • Make shift leadership for expert employees in Corporate Technical Support group, • Provide technical and process trainings to the experts and call center personnel working in Corporate Technical Support units, to provide expertise of the teams, • Monitoring the lines of corporate customers who are servicing over infrastructure technologies such as L2-L3 Metro Ethernet, Leased Line, xDSL, TT Resell, 3G, Radio link, Satellite link etc., resolving breakdowns and requests, ensuring that they are being escalated to the relevant groups, • Provide customer coordination with service-oriented internal groups in general issues, • Experience configuration information on Turkcell Superonline IP / MPLS backbone devices from Cisco ASR, 7200, 6500, 3800 Series, Juniper MX 96 Series, Huawei Ne40x, HI 5300 Series, Alcatel SR 7750 series, Nexus 7K, 5K, 2K Series, • Experience configuration knowledge on Turkcell Superonline customer devices from Cisco 800, 1900, 2911 Series, Globe Surfer Cloudgate, Option modems, Hughes modem, Huawei AR2200 Series, • Experience configuration knowledge in Arbor Ddos protection systems in the Checkpoint 4200, 4400, 4800 series that we provide security service to our customers, • Experience on F5 Load Balancer administration and configuration, Show less Solve the problems and demands of Level 2 level of all Corporate Clients who are serviced by Turkcell Superonline services and to provide escalation, • Make shift leadership for expert employees in Corporate Technical Support group, • Provide technical and process trainings to the experts and call center personnel working in Corporate Technical Support units, to provide expertise of the teams, • Monitoring the lines of corporate customers who are servicing… Show more Solve the problems and demands of Level 2 level of all Corporate Clients who are serviced by Turkcell Superonline services and to provide escalation, • Make shift leadership for expert employees in Corporate Technical Support group, • Provide technical and process trainings to the experts and call center personnel working in Corporate Technical Support units, to provide expertise of the teams, • Monitoring the lines of corporate customers who are servicing over infrastructure technologies such as L2-L3 Metro Ethernet, Leased Line, xDSL, TT Resell, 3G, Radio link, Satellite link etc., resolving breakdowns and requests, ensuring that they are being escalated to the relevant groups, • Provide customer coordination with service-oriented internal groups in general issues, • Experience configuration information on Turkcell Superonline IP / MPLS backbone devices from Cisco ASR, 7200, 6500, 3800 Series, Juniper MX 96 Series, Huawei Ne40x, HI 5300 Series, Alcatel SR 7750 series, Nexus 7K, 5K, 2K Series, • Experience configuration knowledge on Turkcell Superonline customer devices from Cisco 800, 1900, 2911 Series, Globe Surfer Cloudgate, Option modems, Hughes modem, Huawei AR2200 Series, • Experience configuration knowledge in Arbor Ddos protection systems in the Checkpoint 4200, 4400, 4800 series that we provide security service to our customers, • Experience on F5 Load Balancer administration and configuration, Show less

Corporate Technical Data Support Engineer

• Apr 2012 - Oct 2012

• Record, resolve and escalate the breakdowns and requests of all Corporate Customers who are serviced by Türknet corporate services via telephone and e-mail, • Provide data center customer visits coordination, • Provide technical support on corporate VOIP services (OffNet-onNet-SIP), • Provide technical support on corporate web / mail hosting services, • Provide technical support for corporate Metro Ethernet, Fiber Link, xDSL, 3G services, • Monitor the POP points… Show more • Record, resolve and escalate the breakdowns and requests of all Corporate Customers who are serviced by Türknet corporate services via telephone and e-mail, • Provide data center customer visits coordination, • Provide technical support on corporate VOIP services (OffNet-onNet-SIP), • Provide technical support on corporate web / mail hosting services, • Provide technical support for corporate Metro Ethernet, Fiber Link, xDSL, 3G services, • Monitor the POP points, customer terminals, data center Show less • Record, resolve and escalate the breakdowns and requests of all Corporate Customers who are serviced by Türknet corporate services via telephone and e-mail, • Provide data center customer visits coordination, • Provide technical support on corporate VOIP services (OffNet-onNet-SIP), • Provide technical support on corporate web / mail hosting services, • Provide technical support for corporate Metro Ethernet, Fiber Link, xDSL, 3G services, • Monitor the POP points… Show more • Record, resolve and escalate the breakdowns and requests of all Corporate Customers who are serviced by Türknet corporate services via telephone and e-mail, • Provide data center customer visits coordination, • Provide technical support on corporate VOIP services (OffNet-onNet-SIP), • Provide technical support on corporate web / mail hosting services, • Provide technical support for corporate Metro Ethernet, Fiber Link, xDSL, 3G services, • Monitor the POP points, customer terminals, data center Show less

Technical Support Specialist

• Aug 2011 - Oct 2011

• Provide technical support to Call Center employees, • Provide technical support to Call Center employees,