Abduljibar Nur

Deputy Technology Manager at Royal College of Music
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Somali, English Full professional proficiency
Skills

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Bio

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2021
    - Oct, 2024
  • Understanding of Cisco Network Devices
    Cisco
    Feb, 2020
    - Oct, 2024
  • Exam 742: Identity with Windows Server 2016
    Microsoft
    Jan, 2020
    - Oct, 2024
  • Exam 742: Identity with Windows Server 2016
    Microsoft
    Jan, 2020
    - Oct, 2024
  • Exam 70-740: Installation, Storage and Compute with Windows Server 2016
    Microsoft
    Nov, 2019
    - Oct, 2024
  • VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
    VMware
    Nov, 2019
    - Oct, 2024
  • Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
    Cisco
    Sep, 2019
    - Oct, 2024
  • Huawei Certified Network Associate
    Huawei Technologies
    May, 2019
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
    Cisco
    Sep, 2018
    - Oct, 2024

Experience

  • Royal College of Music
    • United Kingdom
    • Music
    • 200 - 300 Employee
    • Deputy Technology Manager
      • May 2020 - Present

      I am responsible for managing the Service Desk Team, IT infrastructure, and leading various technology related projects. I oversee the day to day operations of the Service Desk while also being an escalation point for the team in relation to service requests and major incidents. Recent projects I have led or been involved with include upgrading our Firewalls, Core Network Switches, Edge Network Switches and Wireless Access Points across the campus. I am responsible for managing the Service Desk Team, IT infrastructure, and leading various technology related projects. I oversee the day to day operations of the Service Desk while also being an escalation point for the team in relation to service requests and major incidents. Recent projects I have led or been involved with include upgrading our Firewalls, Core Network Switches, Edge Network Switches and Wireless Access Points across the campus.

  • Royal College of Art
    • United Kingdom
    • Design Services
    • 700 & Above Employee
    • IT Support Specialist
      • Jun 2016 - May 2020

      I provide technical 3rd line support. My main duties include supporting the IT infrastructure at the college in terms of Servers, Virtualisation, Network, Wi-Fi, Desktop Deployment, and Centeralised Printing. I am regularly engaged in project work within these areas and recently lead on extending deployment of a managed print service to both staff and students across our three campuses. One of the other projects I lead on was deploying a new Radius server for our Wi-Fi infrastructure and decommissioning the old server.

  • University of the Arts London
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • IT Support Analyst
      • Apr 2016 - Jun 2016

      My role was to provide 2nd line support to staff and students on both the Windows and Apple Mac platforms. This included imaging devices and troubleshooting complex issues as we as providing an ITIL focused customer service. My role was to provide 2nd line support to staff and students on both the Windows and Apple Mac platforms. This included imaging devices and troubleshooting complex issues as we as providing an ITIL focused customer service.

  • London South Bank University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Technical Support Analyst
      • Jan 2013 - Apr 2016

      My duties are to provide a range of1st/2nd line IT support to staff who call, email or visit the ICT Service Desk. I support a range of operating systems including Windows 7, 8, Apple OSX 10.5+ and Linux. I also support a wide variety of hardware including Laptops, Apple Mac computers, Android, Windows and IOS based Tablets, as well as Android and Apple mobile phones. I use a range of IT tools including LanDesk Management Console, Topdesk, Sophos Safeguard Encryption Console and more. The role is customer focused which means I deal with customers of all IT levels ensuring that SLAs are met and all incidents logged/resolved appropriately. I also provide support to staff using Active Directory on Windows Server 2008 to manage passwords, profiles and personal network shares.

  • University of East London
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • IT Service Desk Analyst
      • Sep 2011 - Dec 2012

      My duties were to provide a range of1st/2nd IT support to staff and students who visited the Computer Centre at the Stratford Campus in East London. I supported a range of operating systems including Windows XP, Vista, Windows 7, 8, OSX 10.5+ and Linux Ubuntu. I also supported a wide variety of hardware including PCs, Laptops, MacBooks, Windows Tablets, iPads, as well as Android and Apple mobile phones. The role was customer focused which meant I had to deal with customers of all IT levels ensuring the SLAs were met and all incidents logged/resolved appropriately.

Education

  • School of Oriental and African Studies, U. of London
    Post Graduate Diploma, Leadership and Management
    2010 - 2011
  • University of East London
    Bachelor of Science (BSc), Computer Systems Networking and Telecommunications
    2004 - 2007

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