Experience

Emircom

• United Arab Emirates
• Information Technology & Services
• 400 - 500 Employee

• Back Office Engineer

  • Sep 2022 - Present



Cisco

• United States
• Software Development
• 700 & Above Employee

• • Mar 2022 - Sep 2022

  • Working in a 24x7 NOC Environment as a Back Office engineer to provide support for FO in Dawiyat Project.• Responding to faults according to the agreed SLA and handling all technical troubleshooting procedures from analyzing/finding the root-cause of the fault till resolving it.• Level 2 troubleshooting for DWDM (ONS 15454 & NCS 2006), SDH, DXC, RTU, ASR 9k & NCS technologies.• Configuration and troubleshooting for MPLS Layer 2 & 3 VPN services.• Configuring, troubleshooting & monitoring Cisco Routers (ASR 903, 907) using SSH client and Cisco EPNM. Show less

• • Jun 2018 - Feb 2022

  • Working in NOC for Level 2 Operations support of DWDM Backhaul network 24/7.• Troubleshooting of SDH, DWDM, ASR90x Layer 2 networks links at SNFN Network in KSA.• Provide Level 2 support to Field Line Maintenance staff on CISCO Next generation DWDM/SDH & IPoDWDM Access.• Supporting the Field teams in the troubleshooting and resolution of ISP and OSP faults.• Conducting periodic health check of the network and take necessary measures to improve it.• Providing Incident management, fault management, configuration, and change management support.• Configuring network routers, switches, transmission equipment, and support devices as per standard procedures.• Reviewing technical reports to perform root cause analysis and suggest/take necessary actions to avoid issues to be repeated.• Resolve Level 2 issues within the agreed MTTR.• Complying to customers SLA and unsure the network performance KPIs to be in the agreed levels.• Coordinating with customer and maintain/improve healthy relations with the customer on all network issues.• Working in coordination with CISCO TAC when required. Show less

• • Aug 2016 - Jun 2018

  • Working in NOC for Level 1 Operations support of DWDM Backhaul network 24/7.• Troubleshooting basic faults of SDH, DWDM, 100G,200G networks core links at SNFN (Saudi National Fiber Network) and escalate the faults to L2 as and when required.• Provide Level 1 support to Field Line Maintenance staff on CISCO DWDM/SDH & IPoDWDM Access.• Generate Daily, weekly, monthly and shift reports and share to concerned.• Ensure Shift handover/takeover at the end of each shift• Supporting the Field teams in the troubleshooting and resolution of ISP and OSP faults.• Conducting periodic health check of the network and take necessary measures to improve it• Providing Incident management, fault management, configuration, and change management support.• Reviewing technical reports to perform root cause analysis and suggest/take necessary actions to avoid issues to be repeated.• Resolve Level 1 issues within the agreed MTTR.• Complying to customers SLA and unsure the network performance KPIs to be in the agreed levels.• Coordinating with customer and maintain/improve healthy relations with the customer on all network issues. Show less



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• Engineering Trainee

  • Sep 2015 - Feb 2016