Experience

Gulf Bank

• Kuwait
• Banking
• 700 & Above Employee

• Priority banking manager

  • Jun 2021 - Present



Burgan Bank

• Kuwait
• Banking
• 700 & Above Employee

• Sr Personal Banking Executive

  • Jan 2012 - Jun 2021

  Providing service excellence to VIP clients, ensuring efficient resolution of issues and timely completion of required activities on accounts; building relations while also updating and maintaining confidential client records.Overseeing management duties during the absence of a manager.Conducting sales activities to maximize business development opportunities and increasing profitable growth including cross selling products and services, promoting the full lending range, deposit and investment services.Reviewing, updating and reporting on daily activities and branch results. Show less

• Customer Relationship Officer

  • 2010 - 2012

  Delivered an accurate and efficient service to customers, resolving issues and responding to inquiries, performed customer account maintenance duties and promoted various products and services relevant to customer requirements.Assisted Bank Tellers in verifying, consolidating and recording daily cash balancingGenerated regular reports for management information.



Commercial Bank of Kuwait

• Kuwait
• Banking
• 700 & Above Employee

• Customer Service Representative

  • 2007 - 2010

  Setting up and maintaining customer accounts including maintaining services.Promoting and selling financial products and services to customers in accordance to individual requirements.Providing high levels of customer service regarding loan and credit applications and general inquiries.Directly selling and promoting products and services to new and existing customers and prospects, as well as making referrals to appropriate departments, maintaining relevant tracking as appropriate.Processing cheque, cash and direct debit payments including withdrawals and wire transfersMeeting and exceeding sales targets while identifying opportunities to promote products and services.Knowledge and skills sharing with the team, providing support as required.Assisting in resolving problems or discrepancies concerning customers’ accounts. Show less

• Loan Auditor, , Consumer Lending Region (Loan Department)

  • 2005 - 2007