Experience

Obeikan Investment Group

• Saudi Arabia
• Packaging and Containers Manufacturing
• 300 - 400 Employee

• Logistics Manager

  • Apr 2022 - Present



Flow Progressive Logistics

• Saudi Arabia
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Last Mile Manager

  • Nov 2016 - Mar 2022

  I’m responsible to maintain the delivery & installation and secure the SLA with the partners. For day to day operations. And manage the dispatch and loading process with the operation leaders who is responsible for the service. And secure the unhappy flow process in the end of the day with the concerned operation leader to secure the customers satisfaction. Minimize the company cost by finalize and close the gaps with the manpower and other resources.

• Operations Group leader

  • May 2016 - Apr 2017

  • control and manage incident management within operation center.• control daily change / task management within operation center, controlling of high priority tasks / changes.• evaluate the work methods and achievement needs.• managing resource problems during daily operation.• tackling the customer complement.• tracking, managing and orders and returns orders.• handling and leading of provider escalations in operational cases



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Business Services Leader

  • Mar 2015 - Jun 2016

  implement and secure the efficient response to and resolution of customer issues within the agreed service level. secure that my department is working in an efficient way and implement the routines. Manage the staff planning and insure it’s connect with the number of customers to get a smooth operation. I work with the functions in my store, through the Customer Relations function in the store and with my country matrix to ensure the implementation of the country service product offer, achieving the best possible quality at the lowest price in order to drive sales growth and sustained, long-term profitability.Working with the commercial team to implement the IKEA service product strategy in a motivating way, encouraging the team to take ownership for the achievement of our agreed goals.Full responsibility of CRM and super user.Create an environment of trust by encouraging open, constructive, honest two-way feedback with my colleagues and external partners.

• Resolution Specialist

  • Jan 2014 - Mar 2015

   Working in CRM and follow up with customers. Follow-up cases of guarantees. Follow up the compensate claims. Accountable and responsible to take the needed action during the operation. Reach customers satisfaction and provide the customer with good shopping experience. Follow up with other department to insure smoothly operation.