Experience

EjadTech - إيجاد التقنية

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Success Manager

  • Apr 2023 - Present

  الرياض الرياض السعودية Bridge the gap between sales, Finance and customer support team. Ensure customers get fast time-to-value and make sure deliverables meet the objectives. Keep clients engaged and regularly using products Build customer loyalty by weekly,monthly and quarterly meetings . Foster a customer-centric team environment (PMO,Sales and Marketing ). Attending all company meetings to give an introductory presentation about the company with the company’s CEO Follow up on the progress of all… Show more Bridge the gap between sales, Finance and customer support team. Ensure customers get fast time-to-value and make sure deliverables meet the objectives. Keep clients engaged and regularly using products Build customer loyalty by weekly,monthly and quarterly meetings . Foster a customer-centric team environment (PMO,Sales and Marketing ). Attending all company meetings to give an introductory presentation about the company with the company’s CEO Follow up on the progress of all projects with clients Communicating with the company’s clients or their representatives and arranging with them methods of paying invoices. Preparing and submitting reports on collection activity periodically and presenting them to those concerned with the company Assistant Director of Project Management. Show less



Radisson Hotel Group

• Belgium
• Hospitality
• 700 & Above Employee

• Customer Success Management - Quality control

  • Jun 2021 - Apr 2023

  Riyadh, Saudi Arabia Overall responsible for the safety and security of the hotel- Responsible for staff and guest hotel key access as well as 250 mechanical keys- The Property First Aid Champion ensures that each department is well trained in providing employee and guest safety- Assistant Front Office Manager in ensuring that all guests-entering the property are monitored- Responsible for the control room 24/7- Hotel champion and hotel trainer regarding safety procedures- Duty manager during… Show more Overall responsible for the safety and security of the hotel- Responsible for staff and guest hotel key access as well as 250 mechanical keys- The Property First Aid Champion ensures that each department is well trained in providing employee and guest safety- Assistant Front Office Manager in ensuring that all guests-entering the property are monitored- Responsible for the control room 24/7- Hotel champion and hotel trainer regarding safety procedures- Duty manager during weekdays- Establish enhanced local standard operating procedures for management- Responsible for budget preparation and staffing in my department including the contracting company- Fully responsible for the quality of the hotel- Effective strategies for hotel safeness in align with Civil Defence code ethics- Show less



alrajhi bank

• Saudi Arabia
• Banking
• 700 & Above Employee

• Sales Manager

  • Aug 2017 - Jan 2021

  Saudi Arabia Cashing checks, depositing funds and withdrawing- Receipt and delivery of cash- Customer services such as account statement and card printing,- Issuance of checks and banking services in general Opening accounts for individuals, institutions and companies- Selling personal finance products and refinancing of all kinds- Selling real estate products of all kinds- Selling all kinds of auto products- Managing accounts of distinguished clients-



Al Rajhi Takaful

• Saudi Arabia
• Insurance
• 700 & Above Employee

• Sales Representative

  • Mar 2017 - Aug 2017

  Saudi Arabia Selling medical insurance services to individuals and companies- Car insurance services for individuals and companies- Communication with companies and institutions and marketing offers- Preparing weekly reports for productivity- Managing the branch on the night shift-



Rajab and Silsilah Co

• Saudi Arabia
• Construction
• 1 - 100 Employee

• Administrative Supervisor

  • Dec 2014 - Feb 2017

  Saudi Arabia Maintenance personnel supervisor at the security gates of Aramco Yanbu- Preparing and sending weekly reports to management- Ensure availability of spare parts-