Experience

Linex UAE

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Support Specialist

  • Apr 2019 - Present



Onward Technologies Limited

• India
• Software Development
• 700 & Above Employee

• Desktop Support Engineer

  • Mar 2016 - Oct 2018

   Maintenance of all servers, PCs, workstations, handheld devices and printers.  Providing remote support for issues related to Windows operating system.  Configuration email on blackberry and android phones.  Worked on the escalation issues within troubleshooting provide fast & quick resolution, take confirmation from customer, provide the root cause of the computer issue and educate the customer.  Configuration of desktop, laptops, Microsoft surface pro and troubleshooting of MS outlook, Outlook express and Office 365.  Administering of user accounts and computers on the Active Directory.  Configuration / Installation/ troubleshooting of the various type of the software, windows, printer /scanner, USB devices issues on customer system via remotely.  Daily reporting to higher management.  Properly documentation of the customer computer issue, steps taken to for troubleshot & resolution in Sapphire (call logging tool)  Working in an SLA based environment, maintaining adhering and compliance.  Interacting with the user regularly. Answering all customer’s issues and requests, Repo builds while handling the calls.  Satisfy to user with fast & quick resolving the user’s computer issue within SLA.  Assist to provide fast & quick resolution with our team members (Level 1),  Ensured 100 % error free resolution of all kinds of different applications through Remote Assistance.  Maintains all assets inventory in excel. Show less



Feel@home Internet & Network Solution

• India

• Network Support Engineer

  • Aug 2014 - Feb 2016

   Providing remote support for issues related to Network.  Configuration of Wi-Fi router and wireless equipment.  Troubleshooting of LAN&WAN connectivity.  Cracking wireless equipment and configured them.  Troubleshooting of broadcasting problem and customer problem.  Switch connectivity & OSI layer  Properly documentation of the customer network issue, steps taken to for troubleshot & resolution in SSRMS and Synnefo (call logging tool)  Providing remote support for issues related to Network.  Configuration of Wi-Fi router and wireless equipment.  Troubleshooting of LAN&WAN connectivity.  Cracking wireless equipment and configured them.  Troubleshooting of broadcasting problem and customer problem.  Switch connectivity & OSI layer  Properly documentation of the customer network issue, steps taken to for troubleshot & resolution in SSRMS and Synnefo (call logging tool)



Harmony Media Pvt Ltd

• India

• Computer Operator

  • Jan 2014 - Jun 2014

   Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.  Starts operations by entering commands.  Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources.  Maintains equipment inventory in excel by checking stock to determine inventory level. Show less