Abdul Sidike

Founder, Business Manager and IT Support at Edit LTD
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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5.0

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John Cooper

When I was a school governor, the school had need to update its entire technology as two schools were to be amalgamated, both with out of date equipment. Several companies were invited to present to the school committee and it was at this time that I first met Abdul Sidike (Sid). His presentation was far above that of the other companies, he answered our questions with clarity and authority. As a result his company was awarded the contract to make the upgrade and also to manage and maintain the technology. As I came to know him I saw a man who was very capable in his field . The upgrade was from scratch every element of the system was changed and all software updated. Staff needed help to use the new systems, not only did he put in a system that allowed the school to grow he advised on and installed elements necessary for that environment, As a man he is very calm and likeable and answers technical and functional questions without fuss or complication. He is good with people, his calmness really shows when he has to deal with the people who think change isn't really necessary. I would have no hesitation in recommending Sid to anyone.

Stephen C.

I worked alongside "Sid" for several years in the same team. I always found him to be a very competent colleague to work alongside. He is very approachable and very knowledgeable of his customers. He gave 100% to any task he was given, often going above-and beyond his duties to satisfy his customer’s needs. He is a hard-working individual who is self-motivated and willing to learn to succeed in anything he puts his mind to. I would happily commend his abilities to any of his future clients or employers.

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Credentials

  • 9308-12 Level 3 End-point Assessment for ST0384/AP03 Team Leader/Supervisor - (Distinction)
    ILM
    Oct, 2021
    - Nov, 2024

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Founder, Business Manager and IT Support
      • Apr 2008 - Present

      Founder, Business Manager, and IT Support, Education & IT Ltd, Birmingham Apr 2008 – Present Founded the company in collaboration with other colleagues whilst working as a technician and identified a gap in the market. Delivering first-rate IT support and building lasting relationships with customers. Accountable for people management, building business plans and strategies to meet business goals, and assessing business performance against objectives, identifying areas of improvement whilst remaining a point of escalation for support incidents. Key Responsibilities  Leading company operations management across all departments, including people management  2nd and 3rd line IT support and problem escalations  Managing and tracking business performance against objectives  Leading on sales and finance approaches and supporting development Key Achievement  Developed hybrid cloud working service before the wider adoption of cloud computing with older Microsoft technology and attained a 20% uptake from support clients. All of whom still use it as a cheaper alternative  Implemented changes to finance record keeping, saving 15% on time taken and improved the visibility of financial data for interpretation  Wrote operational standards documentation to ensure a consistent and coordinated approach to customer service delivery, increasing customer satisfaction to attain an average Net Promoter score of 7  Took point in the development of the signing-in system project to ensure GDPR compliance when the new data protection law took effect in 2018, achieving 100% satisfaction with the outcome  Successfully mentored 6 apprentices and 10 new IT technicians to a strong start to their IT careers

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