Experience

King Saud University College of Business Administration

• Saudi Arabia
• Higher Education
• 1 - 100 Employee

• IT Support Engineer

  • Mar 2019 - Present

  • Administered Citrix production servers and the rollout of updated Citrix images as well as application deployment and scripting Citrix applications. • experience delivering VDI to Thin Client or Zero Client devices. • Tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix. • Design, install, configure and manage VMware virtualization environment components • Experience developing, optimizing and hardening desktop operating system master images. • Understanding of the user logon process in VDI and Windows experience with configuration and management of user profiles in a hosted Shared and non-persistent VDI environment. • Understanding of DNS, DHCP in support of VDI environments. • Also performed server, network and software support. • Served as part of a team that rolled out Citrix Thin Client solutions to over 500 facilities which then followed the imaging of all workstations to work with the Citrix solution. • Knowledge of VLAN architecture, and Category (CAT) 6 cabling. • Maintained communication networks, monitored network performance, and resolved any technical issues. • Completed troubleshooting, tested networks, and performed other duties as required. • Installation & configuration of LAN. • Contribute as a team member for effective operations of information technology activities. • Administered Citrix production servers and the rollout of updated Citrix images as well as application deployment and scripting Citrix applications. • Tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix. • Also performed server, network and software support. • Served as part of a team that rolled out Citrix Thin Client solutions to over 500 facilities which then followed the imaging of all workstations to work with the Citrix solution.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• IT Specialist

  • Nov 2016 - Mar 2019

  • In-bound call working with clients POS systems taking calls, tickets, chats and emails from store for a variety of issues involving different POS proprietary software packages based in a Windows XP or 7 OS. Troubleshooting from basic education of the client in use, to replacement of parts, to networking issues; all using remote desktop support of store POS units • Lead the troubleshooting activities associated with daily operation and ensured to achieve the agreed SLA within the Bank along with vendor’s SLA. • Experience integrating and supporting Microsoft Windows 8 & 10 in a Zero Client environment. • Experience using PowerShell scripting to manage Windows Servers and applications. • Demonstrated understanding of server virtualization concepts. • Understanding of DNS, DHCP in support of Zero client environments. • Resolved issues by troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions. • Cabling/networking, troubleshooting networks, servers, POS registers. Creating and/or editing POS databases. • Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions. • Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner. • Knowledge of VLAN architecture, and Category (CAT) 6 cabling. • Installation & configuration of LAN (Win 2012,2016).



Trispectrum

• Riyadh Saudi Arabia

• IT Support Engineer

  • Nov 2015 - Nov 2016

  • Maintaining the LAN & WAN IP Connectivity. • Contribute as a team member for effective operations of information technology activities. • Maintains system and network infrastructure such as printers, scanners, 3 in1 printers, projectors, switches, servers, and routers, and diagnoses problems with these or with the behavior of network-attached computers • Maintaining the LAN & WAN IP Connectivity. • Contribute as a team member for effective operations of information technology activities. • To contribute operations of LAN and WAN to ensure maximum uptime. • Configuration Management of backbone routers. • Configuration of layer 2 & 3 equipment. • Replacing branch hardware with new 2851 routers and 2960 switches. • Performing security audits of perimeter routers, identifying missing ACL’s. • Reporting network operational status by gathering, prioritizing information and managing projects. • Remote support of on-site engineers during installation. • Remote troubleshooting and fault finding if issues occur upon installation. • Implementing and maintaining backup schedules. • Adding switches and routers to the present network, configuring them for remote Management network expansion.



Roadscraft Engineering Group

• Hyderbad

• Network Engineer

  • Jun 2013 - Sep 2015

  • Installation & configuration of LAN (Win 2003,2008,2012) • Install and configure all the data network equipment’s like data racks, copper and fiber patch panels, switches and routers, cables, etc. • Hands on experience in configuring Dynamic Routing like EIGRP, OSPF and BGP. • Troubleshooting EIGRP,OSPF and BGP. • Installation of access switches in VTP mode Transparent. • Install, configure and maintain Microsoft Active Directory. • Develop deployment strategies for client software. • Install, configure, and maintain servers and desktop clients. • Implement Backup Solutions with various software. • Troubleshoot and repair any hardware/software problems. • Install, configure, and maintain Cisco Networking Products common in small LAN environments. • Good concept over OSI layers, IP addressing, Subnetting. • Intel based PC’s, Desktop Servers and Note books. • Troubleshooting of OS, Software issues, Hardware, & Network related problems. • Installation, configuration and Administration of Active Directory Service. • Active Directory administration for user accounts and group memberships and Policies • Adding, removing, or updating user account information, resetting passwords, etc. • Connecting user nodes and peripherals of all kinds to the network. • Managing user accounts such as passwords, storage space and file-access privileges. • Ensuring that the network infrastructure is up and running.