Abdul Salam
Senior Technical Engineer at OfficeTechHub- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Bengali Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Cert Prep: ITIL® 4 Foundation
LinkedInJun, 2019- Oct, 2024 -
ITIL Foundation Level
PeopleCertJun, 2019- Oct, 2024
Experience
-
OfficeTechHub
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Senior Technical Engineer
-
Oct 2021 - Present
Planning, design, configuration/build, and documentation of new Azure cloud hosting infrastructure. Ongoing infrastructure maintenance and monitoring of the hosted infrastructure Setup of monitoring solutions to enable pro-active monitoring of our applications in the cloud that feeds into the service desk team. Defining, measuring and sharing health metrics for the planned azure environment and application Review and improve existing systems and processes pertaining to infrastructure and information security. Working as a part of one team with our software developments to ensure that the system development continues to align with the infrastructure and security best practices. Provide technical input into the sales process when required. Supporting with the completion of relevant information security paperwork such as Data Privacy Impact Assessments where elements refer to hosting.
-
-
-
Secura Cloud
-
United Kingdom
-
Technology, Information and Internet
-
1 - 100 Employee
-
Cloud Engineer
-
Nov 2019 - Oct 2021
Vmware based operations. Designing and deploying dynamically scalable, available, fault-tolerant, and reliable applications on the Cloud Selecting appropriate Cloud services to design and deploy an application based on given requirements Migrating complex, multi-tier applications on Cloud Platforms Designing and deploying enterprise-wide scalable operations on Cloud Platforms Ability to work with virtualization technology Experience in monitoring and auditing systems Working on networking concepts (e.g., DNS, TCP/IP, and firewalls)
-
-
-
iQuda
-
United Kingdom
-
Business Consulting and Services
-
IT Service Engineer
-
Jun 2018 - Oct 2019
IT support, maintaining servers, user accounts, troubleshooting errors, on PC’s, and servers. Support both small and large organisations which include hospices and various NHS clients. Assist the development and implementation of specific projects as and when required by iQuda, with emphasis on those dependent upon the network and server infrastructure. Cover the organisation’s standard hardware, with specific emphasis on the administration, support and maintenance of our Microsoft Windows, VMware and Citrix servers and dependent applications. Assist in diagnosing and repairing faults, providing hardware and software maintenance of servers, PC’s and printers and dealing with third party support providers as required. Support e-mail, Intranet and other information systems. Assist in the investigation of specific new technologies, applications and equipment that is available to the organisation, in particular those with relevance to infrastructure systems.
-
-
-
Carphone Warehouse
-
Computer and Network Security
-
1 - 100 Employee
-
Sales Consultant/Knowhow Advisor
-
May 2016 - Aug 2018
Understanding customer needs by asking the right questions and then sell a service or product based on their answers Taking information customers give me and effectively using this to transform the discussion into a sale Collaborating with the team to plan and execute a strategy in order to achieve or surpass our revenue targets Understanding overall business targets vs individual targets Constantly learning and building on product knowledge in order to provide a quality service to customers Promote and sell insurance following FCA guidelines; providing me with an insight into what the FCA regulates and consumer rights Provide in- store repairs for customers
-
-
-
University of Greenwich
-
United Kingdom
-
Higher Education
-
700 & Above Employee
-
Second Line Support
-
Jan 2018 - Apr 2018
Provide support to Staff and students General IT Maintenance Acted as the secondary contact for computer hardware and software problems, as well as network emergencies, second line contacted through first line. Provide support to Staff and students General IT Maintenance Acted as the secondary contact for computer hardware and software problems, as well as network emergencies, second line contacted through first line.
-
-
-
O2
-
United Kingdom
-
Telecommunications
-
100 - 200 Employee
-
Sales Advisor
-
Jun 2016 - May 2017
Understand customer needs Complete training based on the data protection act to follow regulations when dealing with customer data Extend customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Inform customers about sales and promotions in a friendly and engaging manner. Support the O2 Guru on device repairs Understand customer needs Complete training based on the data protection act to follow regulations when dealing with customer data Extend customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Inform customers about sales and promotions in a friendly and engaging manner. Support the O2 Guru on device repairs
-
-
-
-
IT Support Engineer
-
Jun 2015 - Aug 2015
Analyse, review, forecast and trend complex data Accept and discuss projects with clients and team members to obtain an understanding of the device or software problem Develop MS Excel pivot reports and other summary documents Analyse, review, forecast and trend complex data Accept and discuss projects with clients and team members to obtain an understanding of the device or software problem Develop MS Excel pivot reports and other summary documents
-
-
Education
-
2014 - 2017
University of Greenwich
Bachelor's degree, Business Information Technology
Community
