Abdul Razak Seidu Nassar
Customer Service Specialist at Bob Go. at uAfrica.com- Claim this Profile
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Bio
Credentials
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COLLEGE CERTIFICATE
Adisadel College
Experience
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Bob Go
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South Africa
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Technology, Information and Internet
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1 - 100 Employee
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Customer Service Specialist at Bob Go.
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Oct 2021 - Present
• Assisting uAfrica clients with system-related issues and providing technical support. • Assisting uAfrica clients with billing-related queries and escalating them when needed. • Assisting our courier partners with courier-related queries, uAfrica clients, and buyers{receivers). • Assisting existing and new users with the uAfrica platform in terms of familiarizing themselves with the system and making it user-friendly. • Assisting existing uAfrica clients with support queries and issues telephonically and as well through emails (Zoho). Show less
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Customer Service Specialist
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May 2019 - Sep 2021
⦁ Handling and responding to emails and chats ⦁ Addressing and resolving customers query via Samsung website ⦁ Addressing and resolving customers query via Samsung members app ⦁ Addressing and resolving queries from Ghana and Nigeria ( inbound and outbound calls ) ⦁ Creating and updating customers information on CEP ⦁ Handling and responding to emails and chats ⦁ Addressing and resolving customers query via Samsung website ⦁ Addressing and resolving customers query via Samsung members app ⦁ Addressing and resolving queries from Ghana and Nigeria ( inbound and outbound calls ) ⦁ Creating and updating customers information on CEP
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Kwesé
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South Africa
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Entertainment Providers
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1 - 100 Employee
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Customer Support Specialist
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Jun 2017 - Sep 2018
⦁ Addressing customers query ⦁ Registration of new Kwese TV subscribers on CRM. ⦁ Activating and reconnecting customers manually on CRM ⦁ Updating customers with Kwese TV Bouquet ⦁ Addressing queries from customers in Ghana ⦁ Kwese Iflix agent. ⦁ Addressing customers query ⦁ Registration of new Kwese TV subscribers on CRM. ⦁ Activating and reconnecting customers manually on CRM ⦁ Updating customers with Kwese TV Bouquet ⦁ Addressing queries from customers in Ghana ⦁ Kwese Iflix agent.
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GDT AND TOP SERVICES
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South Africa
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Assistant Manager
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Feb 2015 - Dec 2016
- Responsible for monitoring operations at site. - In charge of implementing security policies, regulations, rules and norms. - To make sure employees are on time at their various sites and work in an excellence manner. - Responsible for monitoring operations at site. - In charge of implementing security policies, regulations, rules and norms. - To make sure employees are on time at their various sites and work in an excellence manner.
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AngloGold Ashanti
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South Africa
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Mining
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700 & Above Employee
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First Aid Instructor / Time Keeper
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Mar 2010 - Oct 2012
⦁ To maintain an accurate track of hours worked for payroll purposes. ⦁ To ensure smooth process of pay distribution. ⦁ Responsible for monitoring and maintaining first aid facilities at the work place. ⦁ Monitoring and reporting risks and incidents at the work place. ⦁ To maintain an accurate track of hours worked for payroll purposes. ⦁ To ensure smooth process of pay distribution. ⦁ Responsible for monitoring and maintaining first aid facilities at the work place. ⦁ Monitoring and reporting risks and incidents at the work place.
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Education
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2002 - 2005
Adisadel Collerge
College, Accounting and Business/Management -
Queen Egyimah international School
Community
