Experience

Sowingo

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Coordinator & QA

  • Jul 2022 - Present

• User Support & Quality Assurance Analyst

  • Oct 2021 - Jul 2022



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Apr 2021 - Aug 2021

  - Answer user inquiries regarding computer software or hardware operations to resolve problems. - Read technical manuals, confer with users and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. - Maintain records of daily data communication transactions, problems and remedial actions taken. - Prepare evaluations of software or hardware and recommend improvements or upgrades - Answer user inquiries regarding computer software or hardware operations to resolve problems. - Read technical manuals, confer with users and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. - Maintain records of daily data communication transactions, problems and remedial actions taken. - Prepare evaluations of software or hardware and recommend improvements or upgrades



Abode Student Life Inc.

• Waterloo, Ontario

• Guest Services Agent

  • Jul 2017 - Apr 2021

  - Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints. - Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. - Maintained and updated filling, inventory, mailing and database systems, either manually or using the computer - Computed and proofread data and other information, such as records and reports - Reviewed files, records, and other documents to obtain information to respond to requests. Show less



FRESHCO, LTD.

• Canada
• Retail
• 500 - 600 Employee

• Customer Satisfaction Associate

  • Jun 2017 - Sep 2017

  - Maintained organization of grocery shelves and backroom area to minimize loss and maximize sale opportunities of stocks. - Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales. - Itemized and totalled customer merchandise selection at checkout counter, using cash register and accept cash or credit card for purchases - Answered customers questions about merchandise and advised customers on merchandise selection. - Transported packages to customer' vehicles if assistance was requested. Show less