Experience

TR Canada E&C Inc.

• Canada
• Oil and Gas
• 1 - 100 Employee

• IT Specialist

  • Mar 2023 - Present

  Calgary, Alberta, Canada Accomplishes IT staff results by communicating job expectations; planning, monitoring, coaching, employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Ensuring all associates’ IT equipment works according to the needs of each and managing cell services. • Oversee equipment from workstations to servers to networks. Choose appropriate technology and other resources to maximize help desk effectiveness. • Ensures organization's effectiveness and… Show more Accomplishes IT staff results by communicating job expectations; planning, monitoring, coaching, employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Ensuring all associates’ IT equipment works according to the needs of each and managing cell services. • Oversee equipment from workstations to servers to networks. Choose appropriate technology and other resources to maximize help desk effectiveness. • Ensures organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. • Participates in technological research by studying organization goals, strategies, practices, and user projects. • Evaluation of each project stage and completes projects by coordinating resources and timetables with user departments and data center. • Assist with upgrading information security. • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Maintains quality service by establishing and enforcing organization standards. • Contributes to team effort by accomplishing related results as needed. • Manage multiple vendors. • Perform other job-related duties as assigned. Required Skills: • Experience in a multinational, multi-currency environment is preferable. • Strong process and organizational skills • Solid knowledge of IT duties • Self- starter, proactive individual who is comfortable working independently as well as part of team Show less



Electronic Recycling Association

• Canada
• Environmental Services
• 100 - 200 Employee

• Computer Technician

  • Jul 2022 - Mar 2023

  Calgary, Alberta, Canada entail testing, refurbishing, sorting, and palletizing new and older laptops. This is in a warehouse setting. strong work ethic, self-motivation, dedication, and good time management skills. identify, test, and troubleshoot 100+ items per day. Turn on, identify a problem, and inventory various electronic and computer devices. experience with: Cisco switches, HP, Juniper, Extreme Network Servers (HP, IBM) SIP, VOIP, Phone Systems Laptops, and Desktops RAM (DDR, DDR2… Show more entail testing, refurbishing, sorting, and palletizing new and older laptops. This is in a warehouse setting. strong work ethic, self-motivation, dedication, and good time management skills. identify, test, and troubleshoot 100+ items per day. Turn on, identify a problem, and inventory various electronic and computer devices. experience with: Cisco switches, HP, Juniper, Extreme Network Servers (HP, IBM) SIP, VOIP, Phone Systems Laptops, and Desktops RAM (DDR, DDR2, DDR3) Video Cards and Sound Cards Hands-on hardware experience is necessary Very fast-paced environment. Show less



School of Leadership, Afghanistan (SOLA)

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Information Technology Specialist

  • Sep 2021 - Apr 2022

  Kigali, Kigali City, Rwanda Responsibilities Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job… Show more Responsibilities Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports. Working and configuring Firewall and Access points. Show less



MOBY GROUP

• United Arab Emirates
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• IT Support Engineer

  • Mar 2013 - Aug 2021

  Kabul, Afghanistan Responsibilities: Proactive IT on boarding of any new internal staff members joining the business units. IT Education, training and awareness, providing clear instruction, help and support, being responsible for what new employees feel, see and hear when introduced to their IT equipment and support. Building, setting up and configuring the appropriate equipment required by both new starters and existing employees as required for them to do their jobs. Setting up the relevant and… Show more Responsibilities: Proactive IT on boarding of any new internal staff members joining the business units. IT Education, training and awareness, providing clear instruction, help and support, being responsible for what new employees feel, see and hear when introduced to their IT equipment and support. Building, setting up and configuring the appropriate equipment required by both new starters and existing employees as required for them to do their jobs. Setting up the relevant and appropriate IT access required for internal staff in a secure way and managing the execution of this process. Providing high quality walk up face to face support during the hours of operation. Fulfilling any IT Service Requests in line with the customer expectations and needs. Proactively visiting our internal colleagues that are helping to serve our external customers and advisors on a frequent basis identifying and resolving IT issues. Providing telephone support remotely helping to resolve IT issues through effective diagnosis, technical actions and customer focus. Communicating clearly and effectively with internal colleagues being supported, owning issues through to satisfactory resolution and closure. Applying IT knowledge and experience to trouble shoot support and IT technical issues with in house software, enterprise software and hardware. Support IT equipment installations, colleague moves and changes as required. Manage own workload in an efficient and effective way, working to maximise opportunities to help and support team members and colleagues. Clearly captures and records appropriate and relevant technical information within the Service Management toolset Capture and document new learnings and knowledge, sharing this insight with colleagues to help others. Show less