Experience

German-Malaysian Institute

• Malaysia
• Education Administration Programs
• 100 - 200 Employee

• IT Support Specialist

  • Mar 2022 - Present



Nissen Technologies

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Specialist

  • Nov 2017 - Aug 2019

  Hardware specialist project:3 years Maintenance & Hardware PC,Printer,laptop for Jabatan pengakutan Jalan Malaysia Dot Matrix Model Wincor Nixdorf 9512Xe Hp laserjet P1006 family series Fuser HP laserjet 9200 total hardware need to maintanance scope job:troubleshoot,repair,replace, assembly, Testing,firmware reload onsite & inhouse Hardware specialist project:3 years Maintenance & Hardware PC,Printer,laptop for Jabatan pengakutan Jalan Malaysia Dot Matrix Model Wincor Nixdorf 9512Xe Hp laserjet P1006 family series Fuser HP laserjet 9200 total hardware need to maintanance scope job:troubleshoot,repair,replace, assembly, Testing,firmware reload onsite & inhouse



Uzma Group

• Malaysia
• Oil and Gas
• 200 - 300 Employee

• VOIP IT SUPPORT

  • Nov 2013 - Apr 2017

  1.Administrator E3 and support end user for all Office 365 client & Exchange,email create,setup,install for newhiring 2.configuration,installing,maintaining and troubleshooting of LAN/WAN Networks using tool CNA,CIsco Prime,Vsphere,WLC. 3.Experience in configuration and installation,troubleshoot(Cisco Unity,Cisco Unity Connection,CUCM SIP,MGCP & H.232 Voice Gateway,Cisco Presence/Jabber & Meet ME,IP Phone 4.Experience in Upgrade,backup,restore IOS Cisco UC,SWITCH,WLC platforms to latest IOS Version 5.Good and keep learn Knowledge in support or configuration of Enterprise Cisco Routers & Switches(3650,2900,5500) 6.Do the Preventive Maintenance Quartely of Enterprise Cisco hardware 7.Prepare Documentation for internal Report Quartaly,Yearly 8.Expert in IT Procurement Planner Hardware And Licensing Software All project Offshore & Onshore with Vendor relate oil&gas for purchasing process 9.Monitor and billing HQ infra services with ISP & Vendor Show less



PRADOTEC Corporation

• Malaysia
• Security and Investigations
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2011 - Nov 2013

  • Diagnose hardware and software problems, and replace defective components. • Perform data backups and disaster recovery operations using NAS synology server. • Maintain and administer computer networks LAN & WIFI and related computing environments, including computer hardware, systems software, applications software, and all configurations windows Microsoft. • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware from virus by install Symantec Endpoint manager Server. • Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Perform daily routine network startup and shutdown procedures, and maintain control records. • Administer mail user accounts and profiles e.g. provide password resets, add new users and groups, modify accounts and groups and delete users and groups (OPENWEBMAIL) • Liase with distributor and principal to running oversea end user project.(MEU-Mobile Enrolment Unit) • Prepare all IT device quotation and raise Purchase Order for purchasing team with selected supplier. • Monitoring LAN printing for all user add users and groups. • Monitoring NAS storage synology server add new user, group & modify account. • Diagnose and support hardware & software control for Apple device,Imac,Macbook Pro,Ipad and Iphone for Multimedia production House. • Maintain and administer squid proxy server by filtering internet access full and limited access • Maintain webserver company website,create ftp user & modify account,clean up and update OS downloader and firmware update. • Built up third party opensource with software team for attendance reader apps and server to record daily staff attendance. Show less



Solunet Network Sdn Bhd

• Network Support Technician

  • Jun 2009 - Feb 2011

  • Provide Incident Management for all Unix/Linux/Wintel/VMware Server related services, including accepting tickets in service management tool, action, investigating and resolving incidents and requests, meeting or exceeding service levels. • Work as part of a team of engineers dedicated to supporting the customer network, server, Desktop, Antivirus.network cabling • Monitor health and performance and manage network devices, servers and storage to maximize the availability of the systems for customer business users • Support and administrator all Unix/Linux/Wintel/VMware Server operating system services. • Administer user accounts and profiles e.g. provide password resets, add new users and groups, modify accounts and groups and delete users and groups • Manage and administer installations, firewalls and security policies and maintain permissions and access management. • Review and approve key High Level and Detailed Designs and document risks and impacts from an Operational Readiness and Support perspective. • Optimization and performance tuning of systems and platforms. • Liaise with internal and external/third party support for Corporate IT systems (email, DNS, documentation ,antivirus, cctv, server, telephony, etc) • Develop and/or coordinate development of new tools and solutions to benefit Operations Support activities. • Monitor, troubleshoot analyze & maintenance switch,modem,AP,LAN & WAN H3C • Report on progress of projects and day to day tasks. Show less



Dataprep Technologies Pte Ltd

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Technical Support

  • Apr 2008 - Aug 2009

  Payment solution for Cimb and Eon bank Payment solution for Cimb and Eon bank



Pos Malaysia Berhad

• Freight and Package Transportation
• 700 & Above Employee

• Computer Repair Technician

  • Nov 2005 - Feb 2008

  • To perform a testing for any new devices • Maintenance & configure Track-on system [ Poslaju, Pos express ] • Perform cleaning,replace parts DOT Matrix Epson LQ-580 Hardware.repair n fix scanning symbol at track-on unit • To perform a testing for any new devices • Maintenance & configure Track-on system [ Poslaju, Pos express ] • Perform cleaning,replace parts DOT Matrix Epson LQ-580 Hardware.repair n fix scanning symbol at track-on unit



impeccable vision Sdn bhd

• Computer Technician

  • Jul 2004 - Aug 2005

  • Help a Professional Services Group to perform an application testing • To perform a computer desktop software & hardware installation • Desktop PC Preventive maintenance under MIMOS • Handle technical problems faced by participant & technical group • Help a Professional Services Group to perform an application testing • To perform a computer desktop software & hardware installation • Desktop PC Preventive maintenance under MIMOS • Handle technical problems faced by participant & technical group