Lead Application Support Engineer

• Dec 2022 - Present

Ag. Team Lead, Application Life-cycle Management (SAF)

• Apr 2022 - Dec 2022

• Created an application catalogue that Improved standard operating processes for the team.• Implemented a new application lifecycle management structure for the SAF Unit that specifically met the targeted business needs.• Designed Architectural diagrams for major applications to aid support activities.• Reports to the chief technology officer and provides day-to-day incidence reports whenever they arise.• Collaborated with relevant stakeholders to impact general business growth.

Application Life-cycle Management Officer

• Nov 2021 - Apr 2022

Owned all aspects of an application's lifecycle from development, testing, live deployment and continuousintegration/deployment of applications in my purview.• Collaborated with upper management to deliver initiative and implement continuous improvements on existingsystems.• Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support.• Worked with software development and testing team members to design and develop robust solutions to meet clientrequirements for functionality, scalability and performance.• Collaborated with developers, analysts and project managers to expedite incident resolutions. Show less

Switch Application Management Officer

• Feb 2021 - Nov 2021

• Conducted proactive monitoring, operation and maintenance of channels applications and infrastructure to ensure compliance with relevant standards. • Provided technical direction in requirement definition, planning, coordination and implementation of electronic channels applications and infrastructure. • Provide Tier 2 and Tier 3 support for the infrastructures hosting the Electronic Payment services. • Test, debug, document and analyze the performance of channels applications and infrastructure components. • Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management. Show less

Team Lead, E-payments and Collections Applications Management unit

• Jul 2019 - Jan 2021

• Conduct proactive monitoring, operation and maintenance of applications to support business operations.• Maintaining and updating technical documents and procedures, as well as developing reports for teams across the business.• Managed a team of support officers to ensure all application issues are resolved and documented• Assist in the preparation and documentation of processes, procedures for effective applications support and management• Delivering regular and customised training to teams within the business• Keeping track of ongoing projects and ensuring closure Show less

E-Payment Application Support Engineer

• Sep 2018 - Jun 2019

• Provide Tier 2 and Tier 3 support for the infrastructures hosting the Electronic Payment services.• Provide operational support for all Third-Party applications within the Enterprise following IT global best practice.• Providing technical support to teams within the organisation, and to external clients when required and identifying and resolving technical issues.• Assisting with systems integrations and Deployment of E-Payment applications, both in-house and third party developed, to production.• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date• Preparing maintenance plans and upgrading schedules for the organisation’s systems. Show less

IT Engineer

• Jun 2017 - Apr 2018

• Repairs and replacement of faulty computer parts/equipment • Ensuring systems uptime, availability and security of key applications for appraisal, email and internet connectivity • Troubleshooting different computer issues • Determining and installing appropriate security measures • Configuring computer networks • Attending to student logged issues over the college support email and portal. • Technical and administrative support for college CBT exercises; post UTME, UTME and semester examination. Show less

Workshop Technician

• Oct 2015 - Jan 2016

Computer hardware engineer

• Sep 2011 - Jan 2012

• Test and re-test parts to ensure they work properly. • Identify and isolate defects. • Test work and refine processes. • Setting up hardware and installing and configure software and drivers • Maintaining and repairing technological equipment (e.g. routers) or peripheral devices • Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) • Test and re-test parts to ensure they work properly. • Identify and isolate defects. • Test work and refine processes. • Setting up hardware and installing and configure software and drivers • Maintaining and repairing technological equipment (e.g. routers) or peripheral devices • Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)