Experience

Jungle IT Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Workshop/Desktop Build Engineer

  • Jun 2022 - 1 year 7 months

  Halifax, England, United Kingdom



Farnell Global

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Windows Specialist

  • May 2019 - May 2022

  Leeds, United Kingdom currently contracting delivering Windows10 upgrade across a global company.



Open to new opportunity

• Open to new opportunity

  • May 2019 - May 2022

  I am now Open to new opportunity



Farnell Global

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Global Lead Customer Support Analyst + Senior Global Desktop Build Specialist

  • Feb 2009 - Jul 2018

  Leeds, United Kingdom Main Responsibilities Provisioning, implementing, supporting and maintaining the PC build process globally (Creating Windows images & software packages etc.), desktop support, PC rollout, deploying security patches, supporting projects, arranging proof of concept (POC) and trainings to evaluate new technologies, working closely with internal and external stakeholders, writing Policies & procedures, Key contact for resolving escalated issues, administrating and maintaining Microsoft… Show more Main Responsibilities Provisioning, implementing, supporting and maintaining the PC build process globally (Creating Windows images & software packages etc.), desktop support, PC rollout, deploying security patches, supporting projects, arranging proof of concept (POC) and trainings to evaluate new technologies, working closely with internal and external stakeholders, writing Policies & procedures, Key contact for resolving escalated issues, administrating and maintaining Microsoft Deployment Tool kit (MDT) and LANDesk servers and deployment shares Setup of PCI compliant LANDesk Patch Management process for over 4000 machines globally Implementation of User State Migration Tool (USMT) Implementation of MS Office 2010-2013 and Windows 7 & 10 images with local GPO settings Decommissioned all hardware specific images and developed a single image supporting numerous models Moved away from Symantec Ghost saving the company circa £50,000 one off and £15,000 per annum. Following successful POC of MDT rolled the solution out to 3 different regions over 6 deployment shares Setup the POC for Microsoft Deployment Toolkit (MDT), Citrix xenapp and SCCM 2007 etc. Supported the rollout of LANDesk 9.6 upgrade and agent deployment Created over 100 software distribution packages for MDT and LANDesk Delivered various trainings to technical team globally including MDT, Window 7, Windows 10, USMT & LANDesk Worked closely with internal & external stakeholders to support business projects and making decisions to buy hardware models & Spec Received ‘CEO special award’ for ‘high performance and service excellence

• Senior Technical Support Engineer (Windows)

  • Mar 2003 - Jan 2009

  Leeds, United Kingdom Participated in rolling out and upgrading of Windows XP, MS Office 2003 & 2007 Replaced all multilingual desktop images to a single image (English) across Europe Won multiple high performance & special recognition awards 24-7 excellent customer support for company CEO and senior leadership globally Took the lead to implement and support LANDesk 8.7, ZYLab (invoice scanning system) and AV conferencing equipments Improved the desktop deployment method by replacing the DVD based… Show more Participated in rolling out and upgrading of Windows XP, MS Office 2003 & 2007 Replaced all multilingual desktop images to a single image (English) across Europe Won multiple high performance & special recognition awards 24-7 excellent customer support for company CEO and senior leadership globally Took the lead to implement and support LANDesk 8.7, ZYLab (invoice scanning system) and AV conferencing equipments Improved the desktop deployment method by replacing the DVD based Ghost images to a Network share accessed by Network bootable CDs (WINPE) Created several multilingual OS images for various desktop & laptop models using Symantec Ghost Solution Suite 2.5 Role was expanded to support company offices across the globe where I had opportunities to travel around the world including France, Italy, Belgium, Holland, Finland, Denmark, Singapore and Malaysia etc.

• Technical Support Engineer

  • Jan 1999 - Mar 2003

  Leeds, United Kingdom Participated in merging and shifting newly acquired Coventry based company (Buck & Hickman) to Leeds site Training and implementation of IBM Image Ultra Builder (Windows imaging tool) Created company’s first windows thick image (hardware & software specific) using Symantec Ghost saving deployment time and won company’s “Farnell way award” (Shield + £500) Asset Refresh and PC upgrade from Windows 3.2 & NT4 to Windows 95, 98, 2000 etc. and from MS office 97 to office 2000 Installing,… Show more Participated in merging and shifting newly acquired Coventry based company (Buck & Hickman) to Leeds site Training and implementation of IBM Image Ultra Builder (Windows imaging tool) Created company’s first windows thick image (hardware & software specific) using Symantec Ghost saving deployment time and won company’s “Farnell way award” (Shield + £500) Asset Refresh and PC upgrade from Windows 3.2 & NT4 to Windows 95, 98, 2000 etc. and from MS office 97 to office 2000 Installing, configuring and supporting PCs, Network printers, T&A (Time & attendance system), warehouse VDUs, goods in Scanning equipments, label printers, conveyor belt system and nedap reader etc.

• Trainee Communications Engineer

  • Jun 1998 - Dec 1998

  Leeds, United Kingdom Resetting passwords, mapping Network drives, Printers, configuring outlook profiles etc. Help Rolling out new PCs and desk phones etc. nearly 500 employees in the Leeds office Installation of Network cabling from comms rooms to the UTP wall sockets