Experience

Labaiik

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Present

  -Handled quire's and complaints of customers and resolved them in quick and timely manner for Customer satisfaction. -Received Inbound calls, live chats and assisted customer's with their questions and quire's. -Worked on catalog and price updates for stocks. -Managed day to day operations from receiving orders and till they get delivered. -Process refunds and customers wallet credit based on the situation. -Made connect with IT team to resolve Technical issues faced by customers -Handled quire's and complaints of customers and resolved them in quick and timely manner for Customer satisfaction. -Received Inbound calls, live chats and assisted customer's with their questions and quire's. -Worked on catalog and price updates for stocks. -Managed day to day operations from receiving orders and till they get delivered. -Process refunds and customers wallet credit based on the situation. -Made connect with IT team to resolve Technical issues faced by customers



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jun 2021 - Dec 2021

  PROJECT: WESTERN UNION (TIER 1, CUSTOMER SUPPORT) -Answered constant flow of customer calls with minimal wait times. -Investigated and resolved customer inquiries and complaints quickly. -Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating. PROJECT: WESTERN UNION (TIER 1, CUSTOMER SUPPORT) -Answered constant flow of customer calls with minimal wait times. -Investigated and resolved customer inquiries and complaints quickly. -Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.



Systems Limited

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Supervisor

  • Apr 2018 - Jun 2021

  PROJECT: LENNAR TITLE & WFG LENDER SERVICES (MORTGAGE, PAYOFF, HOA, HOI, SUBORDINATION, TAX CERTS AND DOCUMENTS PROCESSING) -Identified and resolved unauthorized, unsafe or ineffective practices. -Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. -Set, enforced and optimized internal policies to maintain responsiveness to demands. -Reviewed shift reports to understand current numbers and trends. -Trained new employees on proper protocols and customer service standards. Show less



Brightsun Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Reservation Agent

  • Mar 2016 - Jan 2018

  -Arranged for group hotel bookings in collaboration with sales department for weddings and special events. -Provided follow through on all calls with confirmations and dissemination of requested information. -Provided customers with information about availability and pricing. -Prepared customer invoices, accepted payments and processed refund and cancellation requests. -Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Show less