Experience

Hertford College, University of Oxford

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Information Technology Officer

  • Jan 2023 - Present



Grafton Group plc

• Ireland
• Building Materials
• 100 - 200 Employee

• Information Technology Support Analyst

  • Oct 2021 - Present



Navitas

• Australia
• Higher Education
• 700 & Above Employee

• Admissions Officer

  • Dec 2019 - Oct 2021

  Admissions Admissions



Unipart Expert Practices (a Unipart Group company)

• Support Coordinator

  • Dec 2017 - Dec 2019

  Unipart Expert Practices, my duties were to manage practitioners for the organization which involved submitting travel requests and organizing travel arrangements such as flight bookings, accommodations, Train tickets, Car hire, Taxi bookings and securing car parking spaces whilst comparing the best prices through negotiating with various companies to get the best business quotes/rates in addition to building and expanding business partnerships in order to make travel arrangements cost effective for the company keeping in mind budget constraints.As part of my position I was heavily involved in liaising with internal departments to get approval of the quotes before proceeding with bookings to ensure it was within the budget as the company had various budgets depending on where clients were travelling to. As well as internal departments having an open channel of communication with practitioners was essential as understanding their requirements and keeping them updated of the travel arrangements was necessary in order to keep the business effective.Furthermore, tracking business expenditure was required for this role through logging all costs using a project management system (Synergist) to:• Calculate costs • Collating quotes • Purchasing business equipment• Scheduling travel arrangements • Mass communication via email integration • Document management of duplicate purchase forms Arranging, leading meetings and taking minutes are part of my responsibilities, steps taken to organize meetings with colleagues and managerial staff includes creation of data analysis reports targeting crucial statistics such as business KPI’s and financial records to improve business performance. Show less

• IT Support Assistant

  • Jan 2018 - Aug 2018

  IT support has been an integral part of my role as I took on extra responsibilities to provide first line IT support to the organization as I was fluent using many different systems and was able to help staff rectify their IT issues. I used many different systems to support end users such as IBM software to purchase new IT equipment e.g. laptops, desktops and printer parts, software such as Microsoft office package. Creating new user accounts and email addresses for new starters, removing leaver accounts and allocation of devices. As part of IT support I used a centralized helpdesk system to streamline support calls in order of priority and was able to resolve issues using remote tools such as google screen share, telephone instructions and desk side support. I was the main contact to resolve video conferencing and audio visual calls as this was a frequent occurrence. Conducting staff training in order to teach upcoming and existing software to improve business productivity as many staff members were not as tech savvy. Show less



RIGHTON GROUP LIMITED

• United Kingdom
• Hospitality

• Property Management Assistant

  • Sep 2017 - Dec 2017

  • Handling Lettings enquiries • Processing bookings to ensure 100% accuracy in a timely manner • Availability checks to ensure accurate record of bookings • Handling property maintenance issues with colleagues and contractors • Ensuring proactive reporting to Owners • Administering our Housekeeping schedule and routine checks • Providing housekeeper support/monitoring standards • Stock control • Preparation and maintenance of on • call folders and provide on-call support as required • Co-ordinating with Managers to ensure the successful completion of New Landlord property • registration sign-ups • Assisting with the preparation of properties for professional photography • Key distribution and key stock control • Meet & greet services, vacate services, inspections and viewings • Administration of customer satisfaction reporting and feedback • Assisting with financial procedures including credit control and deposit refunds • Administration of telephone and broadband facilities in properties • Administration of Company websites and portals • Administration of marketing, social media & promotional campaigns • Answering and handling telephone calls • Office housekeeping to include ensuring both office premises are operating effectively and • the accurate filing of all aspects of Company documentation at both premises • Administration of incoming and outgoing post to include distribution of Owner / Tenant post • PA / Administrative support to the Managing Director Show less



Oxford City Council

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Application officer

  • Sep 2012 - Sep 2017

  I have worked in the Oxford City Council for many years to gain valuable skills in the field of administration. Throughout my time in this organisation I have successfully completed a business administration apprenticeship. I now currently work as a Customer Service Applications Officer, I have achieved strong customer service skills, communication skills along with working experience in a wide range of duties such as data administration, photocopying, faxing, filing and typing duties as directed. Along with collating current and updated information to go on the council website. I am also a fluent user of various Microsoft packages as they are essential to the completion of my tasks one of many being Microsoft Access which is a database in which I input and retrieve data for reporting purposes. I have been involved in email and post management and distribution on a daily basis, supported my team to maintain accurate timely and legible records. Answered queries, both face to face and via the telephone for internal and external clients, taken messages and passed them on to the relevant members of staff in an appropriate and timely manner, accommodate visitors as required. My additional responsibilities include stock checking of many peripherals such as paper, replacing and ordering toner cartridges and many others office essential equipment. Communicating with staff about specific training provisions for courses that are needed for customers. My duties also involved financial awareness, as I was involved in raising invoices, logging payments through specialised software systems e.g. Agresso which I used to process financial information about incoming payments for; training purposes, alcohol licenses, Housing multiple occupation license, street busking license, which are some of the many payments I have dealt with. The methods of financial transactions I have been involved in through taking Bacs details, writing and receiving cheques. Show less



Saïd Business School, University of Oxford

• United Kingdom
• Education Management
• 700 & Above Employee

• Front Desk Receptionist

  • Aug 2011 - Aug 2012

  • Dealing with bookings by phone, e-mail, letter, fax or face-to-face • Completing procedures when guests arrive and leave • Preparing bills and taking payments • Taking and passing on messages to guests • Showing guests to lecture rooms and assisting with customer quires • Answering questions about what the hotel offers and the surrounding area • Dealing with complaints or problems • Dealing with bookings by phone, e-mail, letter, fax or face-to-face • Completing procedures when guests arrive and leave • Preparing bills and taking payments • Taking and passing on messages to guests • Showing guests to lecture rooms and assisting with customer quires • Answering questions about what the hotel offers and the surrounding area • Dealing with complaints or problems



Keble College, Oxford

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Junior Administrator

  • Jul 2009 - Jul 2011

  Responsibilities: • Checking daily post • Working independently and as part of a team • Replenishing stock and merchandising • Liaising with internal & external staffIncoming & Outgoing Telephone Calls Diary Management & Appointment Bookings Assisting in all administrative works such as emails, quotations, letters and online enquiries Providing information to prospective customers on our products and services Provide outstanding customer services at all time via telephone and face to face. Show less