Experience

BeOnTop - Intelligent Digital Marketing and SEO Company in Dubai

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • May 2018 - Present

  ● Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.● Acquiring a thorough understanding of key customer needs and requirements.● Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.● Ensure the correct products and services are delivered to customers in a timely manner.● Serve as the link of communication between key customers and internal teams.● Resolve any issues and problems faced by customers and deal with complaints to maintain trust.● Play an integral part in generating new sales that will turn into long-lasting relationships.● Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.● Adequate knowledge of creating Google and Facebook Ad campaigns.● Understanding of SEO technicalities.● Knowledge of website wireframe creation and its types.



HARRODZ

• Public Relations Manager

  • Apr 2015 - Apr 2018

  ● Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants● Issuing refunds or compensation to customers from all Govt. Departments.● Analyzing statistics or other data to determine the level of customer service of our organization is providing● Leading or supervising a team of customer service staff● Build up relationship with Clients based on Government inquiries i.e. Ministry of Labor (MOL), Ministry of Immigration (MOI), Ministry of Foreign Affairs (MOFA), Ministry of Health (MOH), Ministry of Economy (MOE), TES’HEEL, Real Estate Regulatory Agency (RERA)● Developing feedback or complaints procedures for customers to use● Maintain company archives

• Public Relations Representative

  • Apr 2013 - Apr 2015

  ● Maintain effective working relationships in local and municipal government offices i.e. Ministry of Labor (MOL), Ministry of Immigration (MOI), Ministry of Health (MOH), Ministry of Economy (MOE), TES’HEEL, Real Estate Regulatory Agency (RERA)● Respond to requests for information about employer’s activities or status● Solving Owners & Tenants property concerns issues as according to Real Estate Regulatory Agency (RERA)● Develop and Maintain corporate images and logos● Maintain company archives



AEROSOFT Footwear

• Asst. Stock Inventory Manager

  • May 2012 - Apr 2013

  ● Responsibility of ensuring the organization has the right amount of stock to meet customer needs and also to avoid overstocking items● Responsible of managing sampling or delivering products to retail stores.● Minimize overstocks and recycling of obsolete / redundant stock to maximize availability of working capital● Conducting weekly activities by providing product presentations to Indoor Staff● Preparing and maintaining records of all inventory● Compiling inventory reports and issuing them to management● Investigating inventory shortages and discrepancies



SWIN Lighting LLC

• Marketing Executive

  • Nov 2011 - Feb 2012

  ● Conducting sales activities by providing product presentations to indoor Customers● Maintaining and developing relationships with existing customers in person and via telephone calls and emails● Representing our company at Trade exhibitions, events and demonstrations● Cold calling to manage meetings with potential customers to prospect for new business● Checking the quantities of goods on display and in stock● Attending team meetings and sharing best practice with colleagues.● Maintaining Daily Sales Reports DSR’s for prospecting and follow-ups



PTDC Motel

• Sr. Guest Services Executive

  • Apr 2010 - Aug 2011

  • To be aware of all activities inside and outside the motel and its layout• To extend a personal service to the guests and assist them in all their requirements• To place emphasis on in-house restaurants and its facilities.• To supervise the guest services in the lobby and ensure that all areas are covered and kept clean.• Carry out cashiering duties, including foreign currency exchange• Prepare welcome letters for all VIP guests• Any other duties as may reasonably be requested by the management team including assistance for large events or motel functions.



TransData

• United States
• Information Technology & Services
• 200 - 300 Employee

• CSR-Supervisor (Call Center)

  • 2009 - 2010

  ● Handling all facets of sales and customer care queries over the phone by receiving the calls● Effectively manage large amounts of incoming calls● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution● Attracts potential customers by answering product and service questions; suggesting information about other products and services● Contributes to team effort by accomplishing related results as needed● Maintaining Daily Log Sheet of receiving calls and follow up the customers in pipe-line● To forward the queries to the concerned departments for further proceedings & follow-ups● Make daily reports of received calls & given the list to manager in order to maintain track record

• TSR-Supervisor (Call Center)

  • 2007 - 2009

  ● Explain products or services and prices, and answer questions from customers● Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations● Adjust sales scripts to better target the needs and interests of specific individuals● Conduct client or market surveys in order to obtain information about potential customers● Handling all facets of sales and customer care queries over the phone by calling ● Daily Call activity in order to get status according to available Calling List● Prepare & manage the team for Good performance● Make daily reports of calling sales & given the list to manager in order to install the sale