Experience

Unigas

• Brazil
• Civil Engineering
• 1 - 100 Employee

• Executive it

  • Sep 2022 - Present

  ➢ Will Provide onsite and remote IT Support Service to the end-users. ➢ Required proficiency in Microsoft Teams, Microsoft 365 Apps, Windows & Linux OS, CCTV System. ➢ Will troubleshoot IT Hardware, Software and Business Applications (user PCs, Network device and Microsoft ➢ Windows, Microsoft Office suite, Email System, Video Conference System, CCTV camera systems). ➢ Will resolve technical issues with attendance data capture system (via ERP). ➢ Deploy /Install /Configuration & Delivery of IT instruments (PC and other IT equipment / devices – Printer, Scanner, CCTV Camera, LAN-WAN devices) as per group IT policy and SOP. ➢ Documentation of IT Assets handover takeover (to-from user) as per group IT SOP. ➢ Perform necessary activities to accomplish planned and unplanned IT Systems maintenance. ➢ Provide necessary technical support required to keep ERP & Collaboration platform up & running. ➢ Will ensure proactive monitoring of all IT services – CCTV Camera systems, site wise network infrastructure. ➢ To prioritize & resolve the user support-calls daily, including responding quickly and appropriately to urgent/important issues. Show less



Akij Group

• Bangladesh
• Manufacturing
• 700 & Above Employee

• IT Analyst

  • Aug 2021 - Sep 2022

   Provide first level support for all hardware and network issues at the office onsite as well as remote offices  Analyze incident trends to be provide proactive support to improve performance and service to clients.  Support on ERP Based application such as Pharmaceuticals invoice.  Support and problem solving role as Data Entry operator in the premises  Monitoring ticket system, CCTV, resolve most issues or escalate to next tier as required.  Initial technology setup of all new associates, including establishing Active Directory accounts, assigning Group memberships and file permissions, configuring new PCs and printer to spec and coordinating with third-party vendor for physical installation.  Perform daily heath monitoring through log file analysis and proactive system's monitoring software.  will encompass support for LAN/WAN connectivity, server, routers, firewall, desktop, printer, scanners, IP phone setup and all software applications for the end users. Show less


CSLiT Training Dhaka, Bangladesh
• Bangladesh
• Professional Training and Coaching
• 1 - 100 Employee
• MikroTik Student

  • Jun 2021 - Aug 2021

CodersTrust Bangladesh
• Bangladesh
• Technical and Vocational Training
• 300 - 400 Employee
• Digital Marketing Student

  • Apr 2021 - Aug 2021


KSRM STEEL PLANT LTD

• Junior CCTV Officer

  • Feb 2020 - Mar 2021

  Monitoring CCTV and maintain record , backup. Maintain administrative task, visit & monitoring all production, distribution, store area. Monitoring Fire Alarm & Fire Control panel, respond to fire alarms or intrusion alarms and following emergency response procedures. Monitoring CCTV Camera with IVMS . Daily Camera Checks & maintain logbook. Internal investigations for the Occurrence. Monitoring CCTV and maintain record , backup. Maintain administrative task, visit & monitoring all production, distribution, store area. Monitoring Fire Alarm & Fire Control panel, respond to fire alarms or intrusion alarms and following emergency response procedures. Monitoring CCTV Camera with IVMS . Daily Camera Checks & maintain logbook. Internal investigations for the Occurrence.



KTS Network

• United States
• Telecommunications
• 1 - 100 Employee

• Junior Support Engineer

  • Jan 2018 - Jun 2018

  Assists clients with computer, basic software, login accounts, network share and lab equipment. Installing and configuring LAN, router, computer hardware, printer on demand. Attending customer’s complaints and queries through phone calls, emails. Providing remote and onsite technical supports to the clients. Maximizing network performance by monitoring performance, troubleshooting network problems and outages.. Install & maintain LAN network. Assists clients with computer, basic software, login accounts, network share and lab equipment. Installing and configuring LAN, router, computer hardware, printer on demand. Attending customer’s complaints and queries through phone calls, emails. Providing remote and onsite technical supports to the clients. Maximizing network performance by monitoring performance, troubleshooting network problems and outages.. Install & maintain LAN network.