Experience

Fracht AG

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Manager

  • May 2019 - Present

  • Being the link between the customers, operations & the other stakeholders involved in the service delivery• Responsible for the timely and high-quality delivery of all services to customers• Be the main point of contact both externally and internally for the key clients• Contribute to increase FRACHT’s share of wallet within the focus verticals– within Burkina Faso, and globally-• Management of DSO• Ensure control on outstanding/overdue• Establish and build relationships with stakeholders within the client’s organization• Management & Development of Customer Service Team



Bolloré Transport & Logistics

• France
• Transportation, Logistics and Storage
• 700 & Above Employee

• Project Lead

  • Mar 2019 - Apr 2019

  • Act as the primary customer contact for endeavour mining (Hounde and Karma mine) program activities and leading program review sessions with customers to discuss invoicing, scheduling, and operational performances.• Act as primary liaison between functional groups within Bollore Network and clients, and ensuring clear lines of communication between all parties • Developing a solid and trusting relationship between clients and Bollore• Interact with internal and external partners at various levels concerning issues resolving • Interfacing with the accounting team to ensure compliance with the client invoicing requirements, preparation of invoices and assisting with facilitation of timely payment• Identify project issues and provide leadership in developing solutions • Managing the cross-functional team to meet endeavour requirements in timely manner• Ensuring that work is accomplished in a safe manner in accordance with established operating procedures and practices• Attending and participating meetings with client• Ensuring that all onshore activities respond to endeavour requirements at national and regional level • Sending reports to all parties



Bolloré Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Project Coordinator

  • Apr 2017 - Mar 2019

  • Monitoring shipments• Act as liaison between functional groups within Bollore Network and clients by being on site implant during the project implementation; ensure clear lines of communication between all parties • Perform due diligence on commercial documents, BOLs (Bill of Lading), DPI (Declaration prealable importation), other customs paperwork• Verifying cotecna clearance• Following up with customs, confirm final clearance and green light for Lycopodium and Semafo before cargo can be used after receipt• Respond to Lycopodium and Semafo inquiries, resolve shipping issues including tracking and tracing, freight damage, and cost. • Recording receipt of shipments, container numbers, offloading performance• Following up empty container returns, documenting OOG cargo offloading and recording impact indicators where applicable• Apply comprehensive technical knowledge and management experience to analyze and resolve complex problems• QHSE compliance & reporting • Attending and participating in daily/weekly meetings on site with client• Interfacing with the accounting team to ensure compliance with the client invoicing requirements, preparation of invoices and assisting with facilitation of timely payment• Any other administrative duties where applicable



AA Quality Products

• United States
• Utilities

• Procurement Officer

  • Feb 2014 - Aug 2016

  • Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels • Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality • Identifying potential suppliers, and building and maintaining good relationships with them • Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided • Processing payments and invoices • Managing discrepancies • Managing problem solving and dispute resolution • keeping contract files and using them as reference for the future • evaluating bids and making recommendations based on commercial and technical factors • ensuring suppliers are aware of business objectives • Analyze all aspects of logistics to determine the most cost-effective or efficient means of transporting products or supplies