Experience

Royal Maxim Palace Kempinski

• Egypt
• Hospitality
• 1 - 100 Employee

• Director of Housekeeping

  • Apr 2022 - Present



Marriott Mina House

• Giza, Al Jizah, Egypt

• Executive Housekeeper

  • Mar 2020 - Mar 2022



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Executive Housekeeper

  • Aug 2015 - Feb 2020

  Manage the daily operations of the Housekeeping Department, Responsible for budgeting, Forecasting and financial planning of the departments.Manage the selection, training and development of talents with an eye toward maximum talent satisfaction, productivity and guest satisfaction .Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services. Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies Show less

• Assistant Executive Housekeeper

  • Jul 2013 - Jul 2015

  The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. The Assistant Executive will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. Show less



Le Meridien cairo Airport

• Cairo Governorate, Egypt

• Executive Housekeeper

  • Jul 2013 - Feb 2020



LE MERIDIEN DAHAB RESORT& SPA South Sinai Egypt .Starwood Hotels & Resorts Worl

• Housekeeping Manager

  • Jan 2011 - Jun 2013

  Responsible for the effective operation and development of the housekeeping department in the hotel. To ensure that company brand standards of quality and cleanliness are maintained at all times, whilst meeting the needs of the business. And responsible for managing and motivating my team. I required to ensure that all staff within my department are adequately trained and developed in line with company policy. I’ am also responsible for the Recruitment and Selection of my team and for managing any Employee Relations issues with the support of the Human Resources Department. I actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery Show less

• Assistant Executive Housekeeper

  • Oct 2008 - Dec 2010

  The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. The Assistant Executive will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. Show less



Sheraton Miramar El Gouna Red Sea Egypt.Starwood Hotels & Resorts Worl

• Housekeeping Supervisor

  • Jul 2003 - Sep 2008

  Assigns Room attendants their duties and inspects work for conformance to prescribed standards of cleanliness.Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.Coordinates work activities among departments.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.Inventories stock to ensure adequate supplies.Evaluates records to forecast department personnel requirements.Makes recommendations to improve service and ensure operation that is more efficient.Prepares reports concerning room occupancy, payroll, and department expenses.Selects and purchases new furnishings.Performs cleaning duties in cases of emergency or staff shortage.Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.Attends staff meetings to discuss company policies and patrons' complaints.Issues supplies and equipment to Room attendants .Establishes standards and procedures for work of housekeeping staff.Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals. Show less

• Acting Housekeeping Supervisor

  • Jan 2001 - Jun 2003

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• Housekeeping Order Taker

  • Aug 2000 - Dec 2000

  Housekeeping Order Taker is responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and the role will include key responsibilities such as:* Safe keep, record and collect all keys and papers held within the Housekeeping Office * Ensure the sorting of all daily activity reports in the Housekeeping Office * Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards * Record all incoming calls, ensure all messages are disseminated and followed up accordingly * Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing * Update and maintain all housekeeping files * Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office * Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll * Keep and maintain the cleanliness and tidiness of the Housekeeping Office * Clear all outdated reports on a monthly basis based on the hotel standard for record keeping Show less

• Housekeeping Room Attendant

  • May 1999 - Jul 2000

  Responsible for ensuring guest satisfaction pertaining to the cleanliness of guest rooms and public areas.* Cleaning guestrooms, guest corridors, lift landing areas and other public area according to pre-set standards* Ensuring special requests from guests are carried out and delivered on time* Taking action on any maintenance requirements and taking care of working equipment,* Reporting any damage or loss in a guest room immediately after being found,*Preparing room status and other reports Show less