General Manager

• Oct 2017 - Present

Rooms Division Manager in le mirage new tower Resort Direct responsibilities of over all day-to-day operations Front Office (Reception, Reservation, Guest Relations, Telephone Operator, Concierge and Transportation), Housekeeping, Laundry and Security.Upgraded service standards and increased efficiency and productivity by utilizing and maintaining the proper procedures and consistent training programs to build up Customer Loyalty in the best interest of the Hotel’s policies and procedures by:• Motivation, building up Employees Loyalty and the team work spirit, maintaining discipline, recognition and rewards.• Modifying the job description for: Reception, Reservation, Guest Relation and Telephone Operator to G.S.A. (Guest Service Agent) to create multi-skill employees who could provide consistent high service standards. Overall, directed the efforts and personally monitored performance of Rooms Division personnel to ensure adherence to all services and standards. Show less

Hotel Manager

• Apr 2019 - Present

Director of Sales and Marketing

• Nov 2017 - Present

Director of Rooms

• Oct 2015 - Present

responsible for Executive Housekeeping and Front Office. manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Manager. is directly reporting to the General Manager or the Deputy Manager. The position’s main duties are divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedules or ensuring control of expenditures as well as budgets set. A RDM attends weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping. For that a Rooms Division Manager needs clear, concise written and verbal communication skills at his/her disposal, as well as strong organizational, excellent time management skills and technical skills. Show less

Director of Sales and Marketing

• Mar 2016 - Oct 2017

sales and marketing for hotels sales and marketing for hotels

Sales and Operations Manager

• Mar 2014 - Oct 2015

i was often have an overarching perspective of company sales strategies, departmental structure and overall revenue growth. i have leadership roles within the sales team, while other managers work in an adjunct role. Managing sales processes and identifying emerging market opportunities are also major components of a sales operations manager's position. Typical duties include facilitating data review and reporting and developing sales strategies. was supervise about all department in hotel as i was in charge of GM of hotel. Show less

Sales manager &Operations Manager

• Oct 2011 - Nov 2014

responsible for bringing in guests and making the hotel money. i was work with owners to plan sales promotions, set sales goals, and train staff. These professionals not only seek out business with individual guests but also typically meet with large groups, such as churches, traveling executives, and family reunions to stay with their hotel. Agreements with large groups allows for successful repeat business, which generates sales for the entire company. responsible for bringing in guests and making the hotel money. i was work with owners to plan sales promotions, set sales goals, and train staff. These professionals not only seek out business with individual guests but also typically meet with large groups, such as churches, traveling executives, and family reunions to stay with their hotel. Agreements with large groups allows for successful repeat business, which generates sales for the entire company.

Front office manager (bay view hotel)

• Jan 2009 - Oct 2011

frequently interacts with guests even in large hotels. However, my tasks shift from operational to supervisory because i must oversee the efforts of subordinate workers, such as desk clerks and bellhops. i hires, trains and evaluates workers, ensuring that they meet the hotel’s standards of service. If they don’t, i may fire them or move them out of guest involvement until they improve. She assigns schedules and tasks, and may shift their responsibilities to different departments. i also meets with them regularly to find out their issues and how to solve them , and take care about our guest if they have any problem to solve it ,also was in my duty to help on sales for hotel to gain money for hotel Show less

senior supervisor

• 2006 - 2008

typically serve as the face of a hotel. i provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. i was perform or delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. i was also provide hotel clerks with necessary training and support. Other responsibilities might include bookkeeping duties, such as balancing accounts, conducting nightly financial audits and referring patron comments and complaints to the appropriate hotel manager. also i must be friendly and outgoing, and possess excellent communication and problem-solving skills. Show less

Receptionist &shift leader

• 2005 - 2006

typically serve as the face of a hotel. i provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. i was perform or delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. i was also provide hotel clerks with necessary training and support. Other responsibilities might include bookkeeping duties, such as balancing accounts, conducting nightly financial audits and referring patron comments and complaints to the appropriate hotel manager. also i must be friendly and outgoing, and possess excellent communication and problem-solving skills. Show less