Experience

CASPER & GAMBINI LTD

• Lebanon

• Head of Operations

  • Sep 2022 - Present



Carrefour

• Beirut, Lebanon

• Salesperson

  • Sep 2017 - Nov 2017

  • Customer service includes greeting customers upon entry and helping them choosing the best brands upon request. • Organizing warehouse and selling area. • Receiving items from delivery and checking them. • Changing prices upon daily basis. • Making inventory upon management procedures. • Keeping the selling area clean and organized. • Insure that opening and closing checklist are well done upon daily bases. • Customer service includes greeting customers upon entry and helping them choosing the best brands upon request. • Organizing warehouse and selling area. • Receiving items from delivery and checking them. • Changing prices upon daily basis. • Making inventory upon management procedures. • Keeping the selling area clean and organized. • Insure that opening and closing checklist are well done upon daily bases.



pulp

• Beirut, Lebanon

• Hospitality Specialist

  • Dec 2016 - Aug 2017

  • Mix ingredients to prepare cocktails. • Preparing detox jus and sorbet and snacks. • Making fruit plates. • Restock and replenish bar inventory and supplies • Interact with customers, take orders and serve snacks and drinks. • Assess customers’ needs and preferences and make recommendations • Mix ingredients to prepare cocktails. • Preparing detox jus and sorbet and snacks. • Making fruit plates. • Restock and replenish bar inventory and supplies • Interact with customers, take orders and serve snacks and drinks. • Assess customers’ needs and preferences and make recommendations



Al Phenic

• Beirut, Lebanon

• Hospitality Specialist

  • Aug 2016 - Nov 2016

  • Recruiting, training and supervising staff. • Overseeing stock levels. • Handling customer enquiries and complaints. • Greeting and advising customers. • Ensure that orders are served properly and in a timely manner. • Recruiting, training and supervising staff. • Overseeing stock levels. • Handling customer enquiries and complaints. • Greeting and advising customers. • Ensure that orders are served properly and in a timely manner.



Sky Management

• Beirut, Lebanon

• Hospitality Specialist

  • Jul 2015 - Jul 2016

  • Taking customers’ orders, serving them or other tasks when the restaurant becomes extremely busy. • Investigate and resolve customers' complaints about food quality and service. • Completing food preparation tasks by washing, peeling, chopping, and cutting foodstuffs. • Assist the Chef in the preparation and cooking of food, as required. • Insure that all the plates are served properly regarding the standards. • Daily sell out analysis. • Monitoring monthly promotional items. • Offering premium wine and food for the guests. • Competition moves, i.e. competition on historic promotions and existing ones. Show less



O1ne yas island

• United Arab Emirates

• Supervisor

  • Oct 2014 - Jul 2015



Skybar

• Head Waiter

  • Jun 2011 - Oct 2014



Outdoor restaurant

• Bar Supervisor

  • Oct 2012 - Jun 2014