Experience

• Windows 7, Windows 10 and 11 configuration and troubleshooting. Office 365 administration. Active Directory User administration. Exchange 2016/365 User administration. MFA administration. iPhone deployments. IP Office basic administration. RingCentral VOIP Lifesize VC. Mimecast Spam user administration. Malware user administration. PC/Laptop imaging and deployment. PC patching and auditing. Documentation.



• ● Provide support and problem resolution to users via phone, in-person, email, and/or remotely. ● Active Directory: Create accounts, reset passwords, and disable accounts. ● Working closely with Devops engineers in deployment of infrastructure using Terraform ● Experience in Azure, AWS and GCP as cloud platform ● Assisting up coming colleagues with learning the cloud platforms ● Assist the team with Migrating from on-prem to cloud ● Providing excellent service to internal and external cliental ● Ensuring good SAAS engineering practices Show less



• • Analyse, compile and present accurate data to clients advising on resolutions and benefits. • Ensuring attention to detail within data on show. • Focused ability to meet SLA and KPI targets. • Resolve incidents and provide technical support to clients. • Gatekeeper for all the direct UK and Ireland data within the e-maintenance system. • Outsourcing on the departmental roles which entail creation of process guides and remote training. • Review process and highlight improvements that can be made. • Analyse, compile and present reporting data to key stakeholders. • Ensure completion of end to end processes to maintain single point of contact Show less



• ● Provide support and problem resolution to users via phone, in-person, email, and/or remotely. ● Microsoft Office applications 2007/2016. ● Printer support (maintenance, jams, and toner replacement). ● Remote assistance tools: Team Viewer, VNC and Remote Desktop. ● Active Directory: Create accounts, reset passwords, and disable accounts. ● Windows operating Systems: XP/Windows7/10. ● Changing Hardware and replacing them (Base Units, Monitors, keyboards, Mouse).