Experience

TSN ACADEMY LIMITED

• 1 - 100 Employee

• IT Support Engineer

  • Jun 2021 - Present

  -Daily monitoring of IT infrastructure, ensuring system performance is optimised and up to date as well as troubleshooting network connections and general related issues. -Server administration of Windows Operating Systems (Windows Servers 2012, 2016 and 2019) e.g. Creating Users and groups and managing shared mailboxes. -In charge of setting up and maintenance of switches, routers, servers, firewalls and access points. -Diagnosing and troubleshooting hardware and software issues for desktops, laptops, mobile phones and other IT devices as well as implementing security procedures. -Management of Microsoft applications such as Microsoft Teams, Sharepoint, Outlook, Exchange and Onedrive. -Assembling and configuring hardware (monitors, desktops, laptops, tablets, printers and mobile devices) as well as performing installation and upgrading of Windows, MacOS and 3rd party software. -Utilisation of ITSM tooling such as ServiceNow and Jira for logging, and updating incidents, changes and support requests within SLA thresholds. Show less