Experience

HarbourVest Partners

• United States
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• Technical Support Specialist

  • Jun 2023 - Present



CommonWealth Kitchen

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• IT Manager

  • Mar 2022 - Jun 2023

  I began my career as an IT consultant and subsequently progressed to the role of IT Manager and Salesforce Administrator at CommonWealth Kitchen. In my position, I was in charge of making sure the Google Workspace, network, and CRM systems of the company operated at peak efficiency. My responsibilities included overseeing these systems' roles, profiles, sharing policies, workflows, and groups. I imported sales department leads and contacts into Salesforce while ensuring optimal system performance. I also provided technical support to users by researching and responding to their queries, troubleshooting problems, and maintaining workstation and LAN performance. While installing and evaluating new software releases, I also trained and supported users. As a lone IT help desk professional, I handled all organizational technical questions and problems. Overall, my experience has provided me with the solid technical skills required to handle any organization's IT needs to the highest level. Show less

• IT Consultant

  • Apr 2022 - Apr 2023



Blue Cross Blue Shield of Massachusetts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Audio Visual - Network Intern

  • Jun 2022 - Aug 2022

  During my time at Blue Cross Blue Shield of Massachusetts, I served as an AV-Network Intern where I was responsible for performing routine and proactive testing to ensure the functionality of video equipment, maintaining switches, routers, and other computer equipment that supports the network environment, installing, troubleshooting, and maintaining video devices and associated wiring to help users stay connected, and providing daily support of LAN, WAN, VoIP, Wireless, and Network Infrastructures. I monitored, administered and troubleshooted to maximize network availability. Show less



Freedom House, Inc.

• United States
• Education Administration Programs
• 1 - 100 Employee

• IT Consultant

  • Jan 2020 - Apr 2022

  As an IT Coordinator for Freedom House, I provided IT support tier 1,2, and 3. Maintained and keep up to date the company website. Troubleshooted system failures and identifying roadblocks in the network to help the staff and student be connected. Discovered solutions to technical problems that the staff faced. As an IT Coordinator for Freedom House, I provided IT support tier 1,2, and 3. Maintained and keep up to date the company website. Troubleshooted system failures and identifying roadblocks in the network to help the staff and student be connected. Discovered solutions to technical problems that the staff faced.



MassBiologics

• United States
• Biotechnology Research
• 100 - 200 Employee

• cGxP Desktop Systems

  • Jun 2021 - Aug 2021

  At Massbiologics, I served as a cGxP Desktop Systems Intern, where I provided initial response and all tiers of Helpdesk support and training to end-users. I was responsible for the maintenance, distribution, installation, and inventory of wired and wireless devices, including desktops/laptops, peripherals, VoIP devices, multifunction print/scanners, audio/visual and video conferencing equipment. Additionally, I administered and supported enterprise network services such as endpoint security and encryption, user account maintenance, remote access, mobile devices, audio/visual and video conferencing, and was responsible for the configuration and maintenance of endpoint device images, end-user application deployments, patch management, and testing using industry-standard management tools such as Microsoft Systems Center. Show less



Banana Republic Factory Store

• Somerville, Massachusetts, United States

• Sales Associate

  • Apr 2019 - Dec 2020



Sanofi Genzyme

• Cambridge, Massachusetts, United States

• Information Technology Intern

  • Jun 2019 - Aug 2019

  As an IT Intern at Sanofi Genzyme. I provided IT support and assisted the Automation Staff with daily activities such as computer system maintenance, system organization, and filing. As an IT Intern at Sanofi Genzyme. I provided IT support and assisted the Automation Staff with daily activities such as computer system maintenance, system organization, and filing.