Laboratory Technician

• Dec 2020 - Present

Payments Support Agent

• May 2018 - Aug 2020

• Applied transaction diagnostic tools, bug reporting tools and problem-solving procedures to facilitate end-users’ interaction with the client’s micro-transaction system, consistently surpassed quality requirements by 20% while working with a Fortune 100 client. • Applied Design Thinking to develop new quality assurance processes to address corner cases not previously covered in the long-standing operational workflow. • Researched, designed, and led engaging training sessions for 16 fellow agents to introduce new tools and procedures as well as reinforce current project needs and expectations. • Led workplace engagement initiatives to create an open and encouraging environment that employees could all be proud to work in. • Independently provided informal legal consultation to the international team by way of thoroughly researching reports regarding legal claims made by the end-users. The reports were then available to be used by future international team members to assuage fears concerning the American legal system. Show less

Data Editor

• Sep 2017 - Mar 2018

• Corresponded with international clients to uphold quality, accuracy, and optimal market data representation of Apple Map’s database. • Conducted in-depth research within a team, utilized data management tools and methodologies to carry out data analysis such as extrapolating information from incomplete data to accurately represent international venues. • Corresponded with international clients to uphold quality, accuracy, and optimal market data representation of Apple Map’s database. • Conducted in-depth research within a team, utilized data management tools and methodologies to carry out data analysis such as extrapolating information from incomplete data to accurately represent international venues.

Lab Technician Intern

• Feb 2017 - Aug 2017

• Conducted multiple cloning projects during the 7-week internship to obtain and test purified DNA products and ensure high-quality and long-term stability. Projects required a constant mindfulness and attention to detail to deliver thorough documentation that met project specifications. • Conducted multiple cloning projects during the 7-week internship to obtain and test purified DNA products and ensure high-quality and long-term stability. Projects required a constant mindfulness and attention to detail to deliver thorough documentation that met project specifications.

IT Technician

• Oct 2016 - Aug 2017

Intent Analyst

• Aug 2015 - Dec 2015

Universal Banker

• Feb 2015 - Jul 2015

Sales Associate

• Jun 2014 - Feb 2015

At Radio Shack I was able to practice my salesperson skills as well as expand my knowledge of technology used for common domestic products while connecting with the local community. At Radio Shack I was able to practice my salesperson skills as well as expand my knowledge of technology used for common domestic products while connecting with the local community.

Canvasser

• Mar 2014 - Jun 2014

Outreach Personnel

• Dec 2013 - Mar 2014

Canvasser

• Apr 2012 - Aug 2012