Experience

Morocco Sotheby's International Realty

• Morocco
• Real Estate
• 1 - 100 Employee

• Photographer

  • Jun 2021 - Present



Riad Lunetoile

• Essaouira Province, Morocco

• Reservation Manager

  • Jul 2019 - Jun 2023

  -Manage the online reservations' calendars -Manage rooms availability -Respond to customer requests and resolve their complaints -Maintain the reservation page on various online reservation sites -Coordinate with the Riad team regarding check-ins, check-outs, and guests'' special requests -Manage the online reservations' calendars -Manage rooms availability -Respond to customer requests and resolve their complaints -Maintain the reservation page on various online reservation sites -Coordinate with the Riad team regarding check-ins, check-outs, and guests'' special requests



Daniel Wellington

• Sweden
• Retail Luxury Goods and Jewelry
• 300 - 400 Employee

• Sales Associate

  • Jan 2020 - Jun 2020

  -Provide exceptional customer service -Give expert advice on accessory selection and pairing giving customers a memorable branding experience -Boost sales efforts through excellent product and brand knowledge -Ensure that the store presentation is in excellent condition at all times -Represent Daniel Wellington as a brand ambassador -Support daily merchandising and maintenance -Bring innovation and creativity to the retail concept -Provide exceptional customer service -Give expert advice on accessory selection and pairing giving customers a memorable branding experience -Boost sales efforts through excellent product and brand knowledge -Ensure that the store presentation is in excellent condition at all times -Represent Daniel Wellington as a brand ambassador -Support daily merchandising and maintenance -Bring innovation and creativity to the retail concept



Bright Leads Media

• United States
• Advertising Services
• 1 - 100 Employee

• Content Writer

  • Mar 2019 - Jun 2020

  -Writing and proofreading of articles in the English language for online content -Writing and proofreading of articles in the English language for online content



Riad Zelaka

• Essaouira Province, Morocco

• Riad Manager

  • Jun 2018 - Dec 2019

  -Manage the online reservations' calendars -Manage rooms availability -Physical reception of guests -Ensure transport of clients from/to the Riad -Respond to customer requests and resolve their complaints -Maintain the reservation page on various online reservation sites -Coordinate with the Riad team regarding check-ins, check-outs, and guests'' special requests -Manage the online reservations' calendars -Manage rooms availability -Physical reception of guests -Ensure transport of clients from/to the Riad -Respond to customer requests and resolve their complaints -Maintain the reservation page on various online reservation sites -Coordinate with the Riad team regarding check-ins, check-outs, and guests'' special requests



Coursera

• United States
• E-Learning Providers
• 700 & Above Employee

• Volunteer translator

  • Dec 2016 - Jun 2018



HCOMTAG

• Morocco
• Online Audio and Video Media
• 1 - 100 Employee

• Freelance Photographer

  • Jun 2017 - Jun 2017

  Gnaoua World Music Festival Gnaoua World Music Festival



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2016 - Feb 2017

  -Manage customers and partners requests and resolve their complaints by e-mail and phone calls in French and English -Maintain a good relationship between guests and partners while representing the crucial role of Booking.com in this regard -Manage customers and partners requests and resolve their complaints by e-mail and phone calls in French and English -Maintain a good relationship between guests and partners while representing the crucial role of Booking.com in this regard