Experience

Snoonu

• Qatar
• Technology, Information and Internet
• 300 - 400 Employee

• Customer Success Executive

  • Jan 2022 - Present

  I could introduce my work as Customer Success Executive in handling many duties with full of commitment and responsibility like: - Assisting and guiding customers, to provide them with the needed information about products and services. - Processing returns and supporting the customer queries whilst maintaining quality and standards. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels-calls/chats. - Acknowledging and resolving customer complaints. - Knowing our products & services inside and out so that I can answer questions. - Knowing the SOPs, department quality standards, KPIs and ensuring that procedures followed. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensuring customer satisfaction and providing professional support. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Hotel Senior Sales Associate

  • Dec 2018 - Nov 2021

  As a freelancer sales associate, I had deals with a specific list of hotels located in Sousse and Hammamet to: •Make lists of potential clients or groups and conduct survey to discover customers actively seeking hotel services. •Place calls or arrange meetings with potential clients to identify their requirements and needs. •Prepare and present sales proposals to prospective clients, highlighting their hotel service features and qualities. •Provide customers with a list of available services and their accompanying prices; they may offer discounts when necessary. •Address customers doubts to convince them to subscribe to the provided service. •Assist clients in selecting the most appropriate service that meets their specification. •Oversee the booking and reservation of space in a hotel and collaborating with other hotel staff to ensure clients have a good stay/event at the hotel. •Monitor the customer service quality of hotels to ensure clients are tended appropriately. •Conduct price negotiations with customers on behalf of the management to strike a favorable bargain. •Resolve and quelling any misunderstanding or contention within hotel premises. •Maintain contact with clients in order to obtain feedback, and discuss opportunities for future business deal. Show less



EREV LTD

• United Kingdom
• Leisure, Travel & Tourism

• Online Booking and Reservation Sales Team Leader

  • Jan 2016 - Oct 2018

  In my experience of Online Booking and Reservations Sales Team Leader I had many tasks that could be summarized in leading a high professional and proactive team to: •Responding to communications from guests, travel agents, and referral networks concerning reservations arriving by booking platforms, mail, telephone, fax, or through a central reservation system. • Creating and maintaining reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. •Preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. •Providing all the online commercial services for our partners of hotels regarding the advertising, sales, and modification of prices to reach the desired occupancy rate. Show less



TAV Airports

• Türkiye
• Airlines and Aviation
• 700 & Above Employee

• Passengers Check-in and Ground Handling Officer

  • Oct 2013 - Nov 2015

  As a Ground Handling and Check-in Agent my responsibilities can be summed up in: - Checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels, allocating seat numbers, asking security questions, and answering passenger queries prior to their flight. - Providing the necessary assistance for passengers on their departure and arrival, in direct collaboration with police and borders formalities, as well as with other associated services in the airport. Show less

• Airport Informations Desk Agent

  • Jul 2012 - Mar 2013

  As an airport Information Desk Officer, my job would be to help and support passengers in the airport terminal, dealing with requests for information and keeping passengers updated on changes to flights. I give out up-to-date information on flights and services, and I direct passengers around the airport. I Make announcements on the public address system. I handle complaints and I update a computerized flight information system. As an airport Information Desk Officer, my job would be to help and support passengers in the airport terminal, dealing with requests for information and keeping passengers updated on changes to flights. I give out up-to-date information on flights and services, and I direct passengers around the airport. I Make announcements on the public address system. I handle complaints and I update a computerized flight information system.