Technical Account Manager

• Jun 2021 - Present

Senior Technical Support Engineer

• Dec 2020 - Jun 2021

Senior Technical Engineer

• Oct 2018 - Sep 2020

Senior Technical Engineer for Automation Systems covering; - Pre-Sales; targeting consultants, contractors or owner representatives for presentations. - Technical Designs of Smart home systems, GRMS & Integrated Solution. - Product Approvals & Specification Compliance. - Testing & Commissioning for Automation Systems. - Proven ability to manage integrated technical projects by evaluating the technical team, identifying strengths, problem areas and developing a plan for improving performance.- Ability to ensure good project management to have a maximum of efficiency with a minimum of cost.- Ensure technical support and establish standards and procedures to track and measure the project's progression from design until customer satisfaction.

Pre-Sales Engineer

• Mar 2017 - Sep 2018

Technical Sales Support Engineer

• Jul 2016 - Mar 2017

Projects Manager

• Jan 2016 - Sep 2018

- Lead cross-functional teams and manage multiple simultaneous projects with competing priorities simultaneously - Interact with diverse technical and non-technical groups, spanning all organizational levels.- Provide technical direction for existing and future corporate application infrastructure including, critical and highly complex applications.- Handle data collection, automation challenges, and infrastructure design.- perform operational forecasting, capacity planning, and oversee the continuous improvement of infrastructure delivery to ensure implementation meets current and future business needs.

Senior Technical Engineer

• Jan 2015 - Jan 2016

- Deliver field-based service offerings on customer’s premises.- Develop and maintain customer relationships and satisfaction with service solutions.- Support the development and delivery of training material for global service competency, working with product managers as required.- Responsible for maintaining and delivering high standards of health & safety and exceeding customers’ safe-working expectations.- Working as part of a service team to deliver on-site and workshop based repair, calibration, and customer support services.

Electrical Engineer

• Dec 2013 - Jan 2015

*Installing and configuring systems :- HDL Bus Home/Building automation system.- iRidium software package to visualize and control any Automation Systems.- GPS tracking systems.- CCTV & IP Camera Surveillance Systems and managing indoor and outdoor networks.*Site Survey for locations and collect the customer requirements.*Validate hardware and project installations.*Diagnose and troubleshoot software and hardware issues.*Report the technical problems which will delay the project dead line. *Follow with the technical team the project plan to deliver the project in time.*Participate in field audits and related analysis and results and performance assurance of installedsystems*Coordinate and interface with other team members and contractors/consultants to resolve technical issues and ensure quality electrical engineering design execution and integrity.*Ability to generate and foster Client relationships while working in a fast paced and competitive business environment.

Maintenance and operation officer

• Apr 2011 - Oct 2013

Operating officer, responsible for the rocket fire in one of the air defense bases, in addition to the regular maintenance of the station and repair faults. Operating officer, responsible for the rocket fire in one of the air defense bases, in addition to the regular maintenance of the station and repair faults.