Network & Security Engineer - MENA

• Jan 2020 - Present

This position is responsible for working with the Chief Scientist, PSG team, Sales Engineering and Regional Sales – MENA to provide timely and effective technical support to existing clients/deployments and drive potential customer leads to closed sales. Responsibilities:- • Engage with the customer as the technical lead throughout from Proof of Concept to implementation; providing ongoing support to ensure customer success and satisfaction. • Provide technical expertise in creating solutions, designs, proof of concept and implementations which may include installation, configuration, troubleshooting, customization, testing, and documentation. • Provide and apply expertise as the Company’s network specialist for the region. • Provide information required and recommend solutions. Follow up proactively with to ensure Wedge products and services meet potential customer expectations. • Operate and deploy Wedge Networks' product line. Configure cloud/appliance system for customer site; monitor automated deployment and start-up operation. Diagnose, report findings and recommendations to both Sales Management and Wedge Engineering. • Consult with Wedge’s internal subject matter experts to obtain information on how best to respond to particularly complex customer service issues. • Based on gained customer experience, provide feedback to further enhance Wedge’s product features, deployment processes, procedures and automation. Show less