Operations Supervisor

• Sep 2022 - Present

Customer Service Representative - Mall Of Arabia

• Oct 2020 - Present

• Maximize and solve customers' • Supervise the day to day operational aspects to ensure a comprehensive retail offering and delivery of world classy shopping experience.• Oversee and control Malls Health & Safety and hygiene standards.• Launch awareness of the recycle process throughout the mall “Sustainability Compliance”.• Operate and improve service quality of security, housekeeping, landscaping and pest control contractors.• Organize and remodel design control zone for tenants units.• Assist the admin team in preparation of relevant reports & paperwork related to renewals & Terminations.• Daily inspections of Mall premises & report deficiencies to Operations Manager & concerned parties. Show less

Senior Customer Service - Mall Of Arabia

• Mar 2022 - Oct 2022

• Manage and follow-up all operation ( security, Cleanliness, maintenance) Coordination with otherdepartments regarding maintenance process and customer payments.• Carry out delegated tasks assigned by operation team with contractors all timed inspections, floorsupport, report issues. etc.• Handle tenant's & services providers requests for minor maintenance's and site access.

Senior Sales Assistant - TED BAKER

• Sep 2019 - Present

KP’s and P&L Knowledge Value, IPC, ATV, Conversion Rate, Cross-Selling, Up-Selling Skills: People Management • Inventory Control Commercial Management • Auditing • Multi-Store Operations KP’s and P&L Knowledge Value, IPC, ATV, Conversion Rate, Cross-Selling, Up-Selling Skills: People Management • Inventory Control Commercial Management • Auditing • Multi-Store Operations

Supervisor - H&M

• Apr 2017 - Present

• Achieving EBITDA Target. • Control The Store Budget. • Make A Daily Sample Counting. • Support Inventory Controller Team. • Maintaining Store And Trade Licenses. • Maintains Store Administration Records • Reconciles Store Transfer Documentation. • Controller Of Back Office On Audit Points. • Ensure The Store Staff Weekly / Monthly Training. • Closing The Finance Doc. And Daily Cash Statement. • Maintenance Of All Necessary Data And Documentation. • To Do Monthly Analysis / Statistics About P&L For Store. • Preparing Documents Related To Overtime And Sick Leaves. • Support And Cover Store Management Team In Annual Leave. • Support The Store Manager To Control Yearly Annual Leave Plan. • Monitors Cashier Performance, And Reports Back To Department / Store Managers. • Ensuring All Deliveries And Mailbags Are Distributed In A Timely And Professional Manner. • Assists Customers And Store Managers With Refunds / Exchanges And Resolves Related Problems. • Ensure That Transfers Or Collections Of Cash To / From The Head Office Are Promptly, Correctly And Securely Handled. • Ensures Daily Banking Is Reconciled With No Discrepancies, Completing All Necessary Documentation / Updating All Records Including Reporting Of Discrepancies. Show less

Supervisor

• Apr 2017 - Present

• Maintaining Statistical And Financial Records. • People Management And Succession Plan Development. • Ensuring That Customers Receive A High Quite Service. • Recruiting New Starters, Helping And Supporting Them With Training. • Organize All Store Operations And Allocate Responsibilities To Personnel. • Supervise And Guide Staff Towards Maximum Performance. • Monitor Stock Levels And Purchases And Ensure They Stay Within Budget. • Having All Procedures In Place To Make A Right Productivity Happen, Monitoring And Taking Corrective Actions When Necessary. • Following Minimums of Customer Service Consistently and Drive The Team To Ensure That These Minimums Are Maintained Across The Store. • Driving Store Procedures, Prepare And Control The Store's Budget Aiming For Minimum Expenditure And Efficiency. Show less