Experience

aydi

• Netherlands
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • Mar 2023 - Present



Seal Software, a DocuSign Company

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2019 - Mar 2023

  ● Working with 15+ Commercial High-touch accounts across EMEA in different industries (Real Estates, Governmental Sectors, Oil & Gas, Law Firms, Construction and entertainment)● Achieved 0% churn rate within my accounts and saving renewals● Accomplished Upsell and growth by executing adoption strategies for 9+ accounts● Introduced a roadmap to build a whole echo-system utilizing DocuSign Products within myaccounts after understanding all the KPIs for each individual account● Developed together Governance, Change Management, Enablement and use-casesroadmapping plans resulting increasing license consumption to more than 80% Show less

• IT Support Lead

  • Oct 2018 - Jun 2019

  ● Led IT Support team across the whole company worldwide (EMEA and NA)● Rolled-out infrastructure projects across all the corporate systems and offices● Built 2 Datacenter networks, hostings and security aligned with international standards asSOC2 and GDPR

• EMEA IT Specialist

  • Oct 2017 - Oct 2018

  Leading the IT infrastructure, security and supporting various IT issues including Hardware, Software, Networking and Asset management for different offices in the EMEA region (Egypt, UK and Sweden)



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer II

  • Jun 2015 - Sep 2017

  ● Provided Tier 2 support for different content management products ● Supported 4 different products (Captiva, Leap, D2 and xCP) ● Receive 2 Cause for Applause award for best customer interactions ● Provided Tier 2 support for different content management products ● Supported 4 different products (Captiva, Leap, D2 and xCP) ● Receive 2 Cause for Applause award for best customer interactions



Social Fruits

• Cairo

• Back End Developer

  • Apr 2015 - Sep 2015

  Working as Magento Back End Developer (PHP). Implemented Nastrends website: www.nastrends.com Working as Magento Back End Developer (PHP). Implemented Nastrends website: www.nastrends.com



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• WebSphere Integration Intern

  • Jan 2015 - May 2015

  Internship at IBM that includes all the fundamentals for Websphere Integration as well as the core implementation for the integration process using IBM Integration Bus. Internship at IBM that includes all the fundamentals for Websphere Integration as well as the core implementation for the integration process using IBM Integration Bus.



Crunch 'N' Scream

• Cairo

• Co-Founder and Marketing Manager

  • Jun 2013 - Oct 2014

  Crunch 'N' Scream is a purely Egyptian brand that provides some delicious, innovative and delightful desserts. Crunch 'N' Scream is a purely Egyptian brand that provides some delicious, innovative and delightful desserts.



Ecru Outfit

• Cairo

• E-Marketing Manager

  • Jun 2014 - Sep 2014

  Responsible for the E-Marketing and social media Channels for Ecru Outfit. Egypt ecru Represents the leading Italian brands in the distinguished casual, formal and informal wear of men's fashion -Italian superior fashion. -Timeless principles of style,quality and comfort. -Unique positioning in the luxury and lifestyle. Responsible for the E-Marketing and social media Channels for Ecru Outfit. Egypt ecru Represents the leading Italian brands in the distinguished casual, formal and informal wear of men's fashion -Italian superior fashion. -Timeless principles of style,quality and comfort. -Unique positioning in the luxury and lifestyle.



Dixie Cream

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Marketing Manager

  • Nov 2013 - Sep 2014



Dream Channel

• Cairo

• Graphic Designer Trainee

  • Jun 2013 - Sep 2013



ariika

• Egypt
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Marketing Manager

  • Jan 2012 - Jun 2013