Experience

Emirates Motor Company

• United Arab Emirates
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Mercedes-Benz Team Lead

  • May 2022 - Present

  • Ensure a streamlined process and efficient use of resources, resulting in maximum productivity • Provide hands-on guidance and assistance to team members where necessary • Ensure the adherence to Mercedes Benz quality standards in all repair and maintenance tasks • Liaise with clients to keep them updated on service progress and handle their inquiries and complaints • Review & assess job cards and other documentation to justify warranty claims and facilitate smooth • Enforce safety regulations and protocols within the workshop to guarantee a secure workplace Show less



Samaco Motors

• Saudi Arabia
• Retail Motor Vehicles
• 400 - 500 Employee

• Volkswagen Team Leader

  • May 2021 - May 2022

  • Communicating & technical reporting to the manufacturer's departments in case of a product issue • Monitor and action main key performance indicators (KPI) for performance on a daily basis • Attend to the customer concerns and interact to customer if required and ensure customer satisfaction • Diagnosing and troubleshooting the complex issue in various NVH, Mechanical and electrical application • Prepare and justified all warranty claim to avoid claim rejection • Communicating & technical reporting to the manufacturer's departments in case of a product issue • Monitor and action main key performance indicators (KPI) for performance on a daily basis • Attend to the customer concerns and interact to customer if required and ensure customer satisfaction • Diagnosing and troubleshooting the complex issue in various NVH, Mechanical and electrical application • Prepare and justified all warranty claim to avoid claim rejection



Nuqul Automotive

• Jordan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Volkswagen, Bentley and Śkoda Team Leader

  • Dec 2018 - Apr 2021

  • Supporting the troubleshooting activities in the advanced mechanical, Diesel, EV and Hybrid applications • Report to the manufacturer, and submit the PCC report & DISS • Investigation of failures and assist in technical issues on warranty repairs and decisions • Ensure technicians optimum utilization, productivity and efficiency • Conducting road tests & ensuring high quality of work while managing substantial quantity of service tasks • Supporting the troubleshooting activities in the advanced mechanical, Diesel, EV and Hybrid applications • Report to the manufacturer, and submit the PCC report & DISS • Investigation of failures and assist in technical issues on warranty repairs and decisions • Ensure technicians optimum utilization, productivity and efficiency • Conducting road tests & ensuring high quality of work while managing substantial quantity of service tasks



Green Land Hybrid Technology Co.

• Amman Governorate, Jordan

• High Voltage Master Technician

  • Aug 2015 - Oct 2019

  • Acted as a flying technician, resolving technical issues between Ukraine and Jordan branches • Software downloading for different modules and programming the vehicles • Trouble shooting problems, supervise repairs, road testing, and ensuring quality repairs • Supporting service technician with proper procedures and deploying standards • Tested & repaired EV, Hybrid & PHV systems for variety of auto models Japanese, US, and Korean • Conduct safety inspections & preventive service checks to support long-term reliability & safety of cars • Delivered fast, friendly and knowledgeable service for routine questions and customers complaints Show less



Nuqul Automotive

• Jordan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Diagnostic Technician Audi

  • Oct 2014 - Aug 2015

  • Carried out diagnostic procedures and repairs using repair manual ELSA & ODIS • Regularly updated knowledge base with emerging vehicle technologies and Audi technical info using SSP • Carried out diagnostic procedures and repairs using repair manual ELSA & ODIS • Regularly updated knowledge base with emerging vehicle technologies and Audi technical info using SSP



Carzone Trading Ageneses NISSAN & Infinty

• Al-Sulaymaniyah / Iraq

• Diagnostic Technician

  • Jul 2014 - Sep 2014

  • Used Consult scan tool to reading codes, data reading, active commands and utility software upgrades • Used Consult scan tool to reading codes, data reading, active commands and utility software upgrades



Al Mayasen Auto Trading Toyota & Lexus Hybrid

• Zarqa Free Zone Governorate, Jordan

• Automotive Technician

  • Oct 2011 - Oct 2013

  • Carried out diagnostic procedures and repairs using Tech.Streem software • Interpreted and applied manufacturer’s manuals OASIS, to effectively service and repair vehicles • Diagnosis, Troubleshoot and repair of both advanced mechanical and electrical issues • Carried out diagnostic procedures and repairs using Tech.Streem software • Interpreted and applied manufacturer’s manuals OASIS, to effectively service and repair vehicles • Diagnosis, Troubleshoot and repair of both advanced mechanical and electrical issues



Automotive Technology Academy

• Amman Governorate, Jordan

• Automotive Technician

  • Jan 2011 - Jun 2011

  Basic skills necessary to perform routine preventive maintenance, including basic tire work, wheel end components, mechanic skills, knowledge of hydraulics and knowledge of electrical systems. In addition, the intern gains knowledge of vehicle suspension and steering systems to perform routine maintenance and repair. Basic skills necessary to perform routine preventive maintenance, including basic tire work, wheel end components, mechanic skills, knowledge of hydraulics and knowledge of electrical systems. In addition, the intern gains knowledge of vehicle suspension and steering systems to perform routine maintenance and repair.