Experience

Meydan Free Zone

• United Arab Emirates
• Government Administration
• 100 - 200 Employee

• Client Services Administrator

  • May 2022 - Present

  Assist and Provide clients with information required to setup the business in freezone Check available professional and commercial activities, licences , transactions , legal forms of the business , documents required , employees letters , corporate letters , NOC certificates , Residency visas Assist and Provide clients with information required to setup the business in freezone Check available professional and commercial activities, licences , transactions , legal forms of the business , documents required , employees letters , corporate letters , NOC certificates , Residency visas



Dubai Department of Economy and Tourism

• United Arab Emirates
• Government Administration
• 700 & Above Employee

• Business Setup Advisor

  • Jul 2021 - May 2022

  Assist and Provide clients with information required to start up the business Check available professional and commercial activities, licences , transactions , legal forms of the business , documents required and authorized service centers Handle any related inquiries of Dubai Economy Services and SME Register and Follow up complaints for the Consumer Rights Department Assist and Provide clients with information required to start up the business Check available professional and commercial activities, licences , transactions , legal forms of the business , documents required and authorized service centers Handle any related inquiries of Dubai Economy Services and SME Register and Follow up complaints for the Consumer Rights Department



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Telesales Specialist / Customer Support

  • Sep 2019 - Jun 2021

  -Billing Advisor,Technical support, TeleSales -Creat new leads and promote Etisalat products and services , offer upgrade -Answer daily calls to handle all related inquiries and complaints . -Making outbound calls to make sure that sales leads done , Appointments scheduled and technical issues resolved -Achieve KPIs by handling AHT , FCR , Quality and NPS. -Billing Advisor,Technical support, TeleSales -Creat new leads and promote Etisalat products and services , offer upgrade -Answer daily calls to handle all related inquiries and complaints . -Making outbound calls to make sure that sales leads done , Appointments scheduled and technical issues resolved -Achieve KPIs by handling AHT , FCR , Quality and NPS.



Alexandria Wholesales Market

• Alexandria, Egypt

• Sales Associate

  • Nov 2014 - May 2019

  Greeting customers, responding to questions, improving engagement with retailers and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing withdrawals , invoices and AR Achieving established goals. Directing customers to merchandise within the store. Introducing promotions and opportunities to customers. Cross and up selling products to increase purchase amounts Prepare reports including briefing, daily activity, closing sheet & follow up.