Experience

Self-employed

• Information Technology & Services
• 1 - 100 Employee

• Company Owner

  • Jan 2019 - Present



Global View Real Estate Investment

• Egypt
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• IT Manager

  • Dec 2017 - Dec 2018



Orientals For Urban Development - OUD

• Egypt
• Real Estate
• 1 - 100 Employee

• (IT Support) Then (IT Manager)

  • Aug 2014 - Nov 2017

  1. Manage information technology and computer systems over 8 servers (linux – Microsoft – Mac) - Manage small call center using Aheeva System. - Manage mails and domains, webhosted. - Discuss with other managers to discuss system requirements, specifications, costs and timelines. - Control the computer systems budgets and expenditures 2. Ensure technology is accessible and equipped with current hardware and software Main Activities - Troubleshoot hardware, software and network system - Provide orientation to new users of existing technology - Train staff about potential uses of existing technology - Train staff about new and potential use - Provide individual training and support on request - Provide recommendations about accessing information and support - Maintain current and accurate inventory of technology hardware, software and resources 3. Monitor and maintain technology to ensure maximum access Main Activities - Troubleshoot all technology issues - Maintain log and/or list of required repairs and maintenance - Make recommendations about purchase of technology resources - Research current and potential resources and services - Provide network access to all staff - Install work stations - Connect and set up hardware - Load all required software - Provide network accounts and passwords as required - Monitor security of all technology - Install and maintain Foolproof and passwords - Input and maintain IP addresses Pool(s) - Advise staff of security breach and/or change in password or security status - Ensure installation of lock out programs - Identify and prepare hardware for disposal when appropriate - Ensure hardware is stripped and secured before disposal - Install fingerprint machines. 4. Perform other related duties as required during working hours - Insure that double backup of work documents & security cams to NAS Drives, NAP Drives and Cloud Space are done. - Training new members of IT Dep. Show less



Clever Touch

• Cairo Governorate, Egypt

• Senior Information Technology Manager

  • Nov 2011 - Aug 2014

  1. Manage information technology and computer systems 2. Ensure technology is accessible and equipped with current hardware and software 3. Monitor and maintain technology to ensure maximum access 4. Perform other related duties as required during working hours - Taking a backup of security cams. - Solving issues with Mimio devices. - Training new members of IT Dep. 1. Manage information technology and computer systems 2. Ensure technology is accessible and equipped with current hardware and software 3. Monitor and maintain technology to ensure maximum access 4. Perform other related duties as required during working hours - Taking a backup of security cams. - Solving issues with Mimio devices. - Training new members of IT Dep.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• IT-Coordinator

  • Nov 2009 - Nov 2011

  Managing Network VLAN’s based group in sites or over VPN or Same Time Phone support, Tickets Support, new project’s launcher.- Responsible of (AD Group Policy {GPO} – DHCP – AD – Lotus Notes Domino Admin), configuring Avaya and Nortel Phones, shred folders security rools, changing v-lan’s Vodafone Commissioner Person.- Contact point for (Telecom Egypt – Noor – Zamalek Bussiness Center)

• IT-Coordinator at Stream Global Services

  • Nov 2009 - Nov 2010



Namma shipping lines

• IT Specialist

  • Aug 2008 - Apr 2009

  Managed and supervised streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. And will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. I will also define and implement IT policies, procedures, and best practices Show less



Domina Gardenia Plaza Resort

• Sharm El-Shikh

• IT Assistant

  • 2001 - 2008

  - Fidelio Suit8 - Micros POS - Alcatel Central - Elastix PBX - IP TV System - Daily backup - Access Control installation & fixing - CCTV Installation and fixing - Fidelio Suit8 - Micros POS - Alcatel Central - Elastix PBX - IP TV System - Daily backup - Access Control installation & fixing - CCTV Installation and fixing