Assistant Operations Manager

• Dec 2022 - Present

Coordinating with General Manager on different operational issues and promotional activities. Developing and maintaining operational guidelines for staff.Design travel packages and itineraries for groups. Preparing travel proposals and contracts for the client. Operating Haj and Umrah individual and group itineraries through massive hotels' and DMCs' networks to ensure a memorable religious journey for Muslim people. Contacting different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to sign off contracts and to confirm and follow up on outgoing travel services. Handling FIT requests and create bookings through different reservation systems along with direct contracting. Assisting in training New employee applying smart techniques (OJT). Performing statistical analyses to gather data for operational and forecast team needs by applying the data-driven techniques. Evaluating success of training programs and recommended improvements to upper management to enhance effectiveness. Supervising operations team to support operational excellence and excellent customer service. Helping team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer. Teaching employees how to collaborate on daily job tasks and achieve service targets. Tailoring the SOPs based on the LOBs requirements and available resources. Show less

Team Lead

• Aug 2019 - Jan 2023

Managed operation team with Avg. 35 HC on daily basis managing their duties and shifts.Managed team of Avg. 15 HC tracking their performance , schedules , action plans. Evaluated suppliers to maintain cost controls and improve operations.Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.Spearheaded department training to enhance employee performance and boost employee productivity.Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.Introduced new methods, practices and systems to reduce turnaround time. Developed systems to track and log work issues.Advanced productivity KPIs to achieve key business goals and objectives.Present weekly / monthly reviews to show department achievements and highlight progression and challenges if any.Ensure having departments dashboard for all metrics up-to date. Show less

Senior Operations Executive

• Aug 2016 - Aug 2019

Senior Operations Executive

• Sep 2018 - Aug 2019

Technical Support Analyst TEdata Account

• Apr 2015 - Jul 2016