Abdelrahim Zain

Field Service Engineer at HTDS
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Contact Information
us****@****om
(386) 825-5501
Location
Qesm 2nd Hurghada, Al Bahr al Ahmar, Egypt, EG
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency

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Bio

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Credentials

  • International Computer Drivers License (ICDL,)
    Resala Training Centers - مراكز رسالة للتدريب
    Feb, 2016
    - Nov, 2024
  • Human Recourse
    Resala Training Center-Giza Branch
    Mar, 2015
    - Nov, 2024

Experience

  • HTDS
    • Wholesale Import and Export
    • 100 - 200 Employee
    • Field Service Engineer
      • Jul 2022 - Present

      installation and service of the security systems (x-Ray screening equipment for luggage and Cargo, people screening equipment, Trace detectors, etc.) installation and service of the security systems (x-Ray screening equipment for luggage and Cargo, people screening equipment, Trace detectors, etc.)

  • Telecom Egypt
    • Egypt
    • Telecommunications
    • 700 & Above Employee
    • Outlet & Visits Technical Support Engineer at Telecom Egypt
      • Aug 2021 - Jul 2022

      بسم الله نبدأ دروبًا جديدة آملين ألا نتعثر.."🤍 #رويداً_هتوصل 💪♥ Retail & Home Visits Technical Support Engineer 1. Apply ADSL / VDSL / FTTH Service presentation and installation for new customers. 2. Provide client with support and Solution for technical issues. 3. Configure Modem/DSL Router with standard and advanced configuration. 4. Communicate / escalate to other departments in order to solve technical complaints. 5. Documenting the implementation and day-to-day running for the Technical Support issues. 6. Domain, Hosting and Email troubleshooting 7. Mobile stock handling and technical problems troubleshooting Show less

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Agent
      • Feb 2019 - Mar 2020

      Technical Support Representative Full Time outsourcing Of Vodafone "Top Business Group for Human Resources ""Handling Routers and Network and GSM Problems "

    • Customer Services Agent
      • May 2018 - Jan 2019

      Handling paying and active and deactivate DSL LL Cases Customer Service Agent at Vodafone Egypt at Ecco Outsourcing

  • IEEE Modern Academy Student Branch
    • Non-profit Organizations
    • 1 - 100 Employee
    • Head Human Resources Development
      • Oct 2015 - Sep 2018

      HR Member "development and Evaluation Committees at Branch " 2015 Head HR "Give the team HR Diploma to can do the best with others Committees " super visor HR "Evaluate and help head HR" HR Member "development and Evaluation Committees at Branch " 2015 Head HR "Give the team HR Diploma to can do the best with others Committees " super visor HR "Evaluate and help head HR"

  • Enactus Modern Academy
    • Egypt
    • Non-profit Organizations
    • 1 - 100 Employee
    • Public Relations Trainee
      • Oct 2015 - Dec 2015

Education

  • Modern Academy Maadi
    Graduation From Faculty of Engineering Modern Academy For Eng and Tech, Communication and Electronics Dept
    2014 - 2019
  • Real Soft House
    Student, English
    2016 - 2017
  • IMT School
    Embedded System, A+
    2017 -

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