Experience

Majestic Real Estate

• Qatar
• Real Estate
• 1 - 100 Employee

• Real Estate Broker

  • Jun 2021 - Present

  Generated new business. Developed strategies to diagnose and solve business problems. Prepared market surveys, conducted research on companies, and communicated with existing clients. Shown properties to the clients. Developed marketing and due diligence materials. Generated leads and cold called landlords and prospective clients. Researched commercial property details. Worked with senior members of the team to close transactions. Updated neighborhood, zoning texts and tax maps databases Show less



Widam Food Company

• Qatar
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Contact Center Supervisor and Distribution Department supervisor

  • Feb 2021 - Dec 2021

  Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Show less



QIIBOFFICIAL

• Qatar
• Banking
• 1 - 100 Employee

• Senior Call center

  • Jul 2018 - Feb 2021

  Greet clients over the phone and inquire into their purpose of calling Listen carefully to clients and make notes of information both mentally and actually Ask questions to determine nature of problem or query Provide clients with the information asked for Verify clients by asking the predefined date of birth, name and pass code questions Provide clients with the information once verification has been established Assist clients through online and phone banking problems Instruct clients about security concerns regarding their accounts and online transactions Provide clients with information on account status and check/instrument clearance Show less



Barwa Bank

• Qatar
• Banking
• 100 - 200 Employee

• Banking Direct Sale

  • Mar 2016 - Jul 2018

  Achieve the agreed individual sales targets ensure compliance with the bank’s policies and procedures. To build and maintain effective business relationship with customers Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets. To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes To ensure the submitted customer applications and documentations are complete and error free To follow up for Document discrepancies which have been approved as Deferrals Minimize errors and act upon them for correction and re-submission. To provide Sales MIS to Team Leader on regular basis. To provide ongoing customer / market feedback to Team Leader to improve business Show less



Chevrolet

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Advisor Services

  • Jun 2013 - Feb 2016

  Greeted customers, prepared estimates, and scheduled appointments. Analyzed work orders and prepared invoices. Performed vehicle diagnostics and assisted with basic repairs. Handled customer calls and responded to email inquiries.Recorded customer vehicle service issues in company database.Resolved customer complaints and minor customer service issues.Performed customer follow-up contact to ensure customer satisfaction

• Customer Relationship Management Specialist

  • Sep 2012 - Jun 2013

  Collecting the daily sales reports from all the centers.Heading the Customer Relationship Management Team in resolving all the service related issues Building and Managing Personal Relationship with different Clients.Handling SMS Advertising / SMS Campaigning / E-Mail Campaigning Responsible for maintaining relationship between company and Customers.Strong knowledge of CRM principles, techniques, and implementationExcellent business analysis, sales, and computer skillsSkilled in handling multiple tasks and enhancing customer service processesExcellent consulting experience and problem solving skillsAbility to identify loopholes in customer service and provide suggestions Show less



Ooredoo Qatar

• Qatar
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Feb 2010 - Sep 2012

  Good customer services Sell telecommunications products and services to both individuals and companies. Keep abreast of current technology trends. To be pleasing, courteous and meeting the pressures of work /deadlines. Assisting customers effectively by solving customer disputes. Handling customer problem & inquires and solving them then and there. Tactfully handling confrontational or stressful interactions with the customers. Providing the customers with new products & services and up-selling the deal. Handling the customer complaints and forwarding it to the concern department. Routing calls to the appropriate departments when necessary. Following up with customers when required. Training the new agents and dealing with their inquiries. Creating an enthusiasm in the colleagues for the work & to be challenging. Providing daily briefing among the staff and refreshing the knowledge. Sell VoIP for corporate technology and communications systems. Proficient in voice technologies and IP networking solutions Extensive knowledge of mobile technology and related software applications Solid understanding of next generation voice technologies and IP routing Adept at identifying new business opportunities and implementing effective strategies Ability to work well under pressure and maintain quality standards Solid written and oral communications skills Experience Show less