Experience

MIDBANK

• Banking
• 300 - 400 Employee

• Teller

  • Sep 2020 - Present

• Customer Service Officer

  • Nov 2019 - Sep 2020



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Services Agent

  • Mar 2018 - Mar 2019

  •Handles Customer inquiries from beginning of the inquiry to it’s closing. •Resolves customer complaints &problems aiming for customer satisfaction . •Employs Rcc training skills to: -Adhere to the call script. -Adhere to the communications process. -Maintain AHT. -Achieve quality communicated targets . •Completes necessary project operation documentation. •Alerts The team leader on issue or concerns that require escalation. •Maintains confidentiality of RCC’s Clients & customer data. •Adheres to RCC Policies & procedures. •Carriers responsibility for meeting communicated targets : sales, order taking, lead generation, appointment settings, etc. •Participates in individual & team training / meetings to bring knowledge up-to- date. •Adheres to work schedule and accommodates business requests (including flexible locations & working hours). •Archives the FCR target : particularly for support calls. •Performs other related duties. Show less