Abdelhadi Ait Ali
IT Support Specialist at VIGON SYSTEMS- Claim this Profile
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English Limited working proficiency
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Arabic Native or bilingual proficiency
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French Elementary proficiency
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Turkish Elementary proficiency
Topline Score
Bio
Credentials
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Prepare for the CompTIA Cloud+ (CV0-003) Exam
LinkedInJun, 2022- Sep, 2024 -
Advance Your Skills as an IT Help Desk Specialist
LinkedInMay, 2021- Sep, 2024 -
Become a CompTIA Security+ Certified Security Professional
LinkedInMay, 2021- Sep, 2024 -
Become a Microsoft 365 Enterprise Administrator
LinkedInMay, 2021- Sep, 2024 -
Become a Windows System Administrator (Server 2012 R2)
LinkedInMay, 2021- Sep, 2024 -
Become an IT Support Technician
LinkedInMay, 2021- Sep, 2024 -
Master Microsoft Outlook
LinkedInMay, 2021- Sep, 2024 -
Prepare for CompTIA Server+ (SK0-004) Certification
LinkedInMay, 2021- Sep, 2024 -
Prepare for the CompTIA Network+ (N10-007) Certification
LinkedInMay, 2021- Sep, 2024 -
Prepare for the Designing and Deploying Microsoft Exchange Server 2016 (70-345) Exam
LinkedInMay, 2021- Sep, 2024 -
Prepare for the MCSA: Windows Server 2016 Certification (70-740, 70-741, 70-742)
LinkedInMay, 2021- Sep, 2024 -
Prepare for the Red Hat Certified Engineer (EX294) Exam
LinkedInMay, 2021- Sep, 2024 -
Prepare for the VMware vSphere Data Center Virtualization Exam (VCP6.5-DCV)
LinkedInMay, 2021- Sep, 2024 -
Google It Support Professional Certificate
Coursera | GoogleApr, 2021- Sep, 2024
Experience
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VIGON SYSTEMS
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Morocco
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Computer Networking Products
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1 - 100 Employee
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IT Support Specialist
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May 2023 - Present
- Vigon Systems is dedicated to providing optimal diagnoses by analyzing the IT health of a company's infrastructure while offering the best solutions for addressing any issues, including those related to WiFi, high-speed internet, cabling, interconnection, CCTV, and more.- Network Installation and Configuration: They set up and configure network hardware and software, including routers, switches, firewalls, and servers. They ensure that the network is secure and operates efficiently.- Network Maintenance and Monitoring: Continuous monitoring of the network to identify and address any issues proactively. This includes performing routine maintenance tasks, applying software updates, and troubleshooting network problems.- Created help desk tickets, troubleshot, and resolved desktop issues.- Provided Tier 1 IT support to non-technical internal users through desk-side support services.- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.- Managed backup and recovery of data assets to safeguard system availability.- Wrote and reviewed tickets to request maintenance to various types of equipment. Show less
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IT Support Specialist
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Jul 2022 - Apr 2023
• Provide Level-2 support and troubleshooting to resolve issues.• Responsible for ensuring the day-to-day operations, reliability, and integrity of enterprise network equipment. This includes the installation, maintenance, and management of all data network devices, such as switches, firewalls, load balancers, VPNs, QoS, etc.• Ability to collaborate with vendor support to resolve client issues.• Maintain accurate time and records for all service tickets performed.• Collaborate with all team members to implement and improve company best practices. Show less
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23 Digit
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Australia
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Advertising Services
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1 - 100 Employee
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IT Help Desk
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Jan 2021 - Jun 2021
- Maintenance Windows Servers (DHCP, DNS, ACTIVE DIRECTORY, Print Server, Backup Data). - Maintenance Analog Camera. - Maintenance and installation Print And Program. - Installation and Configuration and Maintenance Operating system. - Installation and Configuration and Maintenance FIREWALL PFSENS, FortiGate, CONFIGURATION NASS ET FREENASS. - Maintenance Windows Servers (DHCP, DNS, ACTIVE DIRECTORY, Print Server, Backup Data). - Maintenance Analog Camera. - Maintenance and installation Print And Program. - Installation and Configuration and Maintenance Operating system. - Installation and Configuration and Maintenance FIREWALL PFSENS, FortiGate, CONFIGURATION NASS ET FREENASS.
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So Système
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Switzerland
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Construction
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IT Support Specialist
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Nov 2020 - Jan 2021
- Installation and Configuration and Maintenance Operating Systems. Computer Services And Programs. - Installation, Configuration, and Maintenance Windows Servers (DHCP, DNS, ACTIVE DIRECTORY, Print Server, ...). - Installation and Configuration and Maintenance of Routers and Switches CISCO and Access Points. - Installation and Maintenance IP Phone and Analog. - Installation and Maintenance IP Camera and Analog Camera, - Installation and Administration Ubiquiti, UniFi. - Installation and Configuration and Maintenance Operating Systems. Computer Services And Programs. - Installation, Configuration, and Maintenance Windows Servers (DHCP, DNS, ACTIVE DIRECTORY, Print Server, ...). - Installation and Configuration and Maintenance of Routers and Switches CISCO and Access Points. - Installation and Maintenance IP Phone and Analog. - Installation and Maintenance IP Camera and Analog Camera, - Installation and Administration Ubiquiti, UniFi.
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Education
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2022 - 2023
Private University of Marrakech
Bachelor's degree, Computer science, information system -
2018 - 2020
Specialized Institute Of Applied Technology NTIC
computer networks , IT support, Good -
Lycée Tamslouht Marrakech Maroc
BAC Sciences Physiques
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