Microverse student

• Nov 2022 - Present

Maintenance Engineer

• Mar 2022 - Nov 2022

■ Identified faults, issued log files, and repaired electronic devices. ■ Received customer complaints and resolved them effectively while adhering to quality and performance standards. ■ Communicated with customers and provided the necessary technical support to manage problems and provide effective solutions. ■ Identified faults, issued log files, and repaired electronic devices. ■ Received customer complaints and resolved them effectively while adhering to quality and performance standards. ■ Communicated with customers and provided the necessary technical support to manage problems and provide effective solutions.

Regional Supervisor

• Aug 2021 - Mar 2022

■ Monitored, followed up, and provided support for the branches in the region, sent daily reports to the country Supervisor. ■ Organized periodic visits to the branches to monitor their performance and resolve any issues they faced.

Branch Supervisor

• Apr 2021 - Jul 2021

■ Managed and leaded a team of technicians and customer service representatives. ■ Provided excellent customer service to clients, answered questions and resolved issues in a professional and efficient manner.

Maintenance Engineer

• Oct 2016 - Apr 2021

■ Repaired electronic devices. ■ Tested all functions of devices after repairing.■ Teaching new technicians.

Product Deployment & Technical Support

• May 2015 - Dec 2015

■ Troubleshooted for point of sales (POS). ■ Troubleshooted for VPN connections. ■ Troubleshooted for point of sales (POS). ■ Troubleshooted for VPN connections.

Reserved Officer

• Oct 2011 - Mar 2015

I was the Information Systems Office Manager and responsible for Operating computers, fax machines, and working with the military network. I was the Information Systems Office Manager and responsible for Operating computers, fax machines, and working with the military network.